Jim Ellis Kia of Kennesaw - Service Center

Diana is one of your greatest assets. She's been my service advisor for years and I can always expect outstanding service from her. If you have internal accolades or bonuses she definitel She's been my service advisor for years and I can always expect outstanding service from her. If you have internal accolades or bonuses she definitely deserves them More

It was great I really enjoyed the experience and the customer service we Great Great customer service we Great Great More

She lied about what was covered . . she wouldn't let me talk to a manager or technician.. blew off each time I asked. Waisted my time and my car was in there for a week and 1 day and t . she wouldn't let me talk to a manager or technician.. blew off each time I asked. Waisted my time and my car was in there for a week and 1 day and the recalls were not fixed. I had to pay around $300 for the diagnosis even though I put it in for a recall... I have purchased 2 cars a loyal customer but will NEVER buy again from this dealer ship based on how Mallory handled the situation More

Very welcoming, professional, attentive. My experience was overall good Very welcoming, professional, attentive. My experience was overall good. I'm feel comfortable that the proper service My experience was overall good Very welcoming, professional, attentive. My experience was overall good. I'm feel comfortable that the proper service will be done and if I have questions they will be answered. More

Too slow. Did not keep me informed. They had my car for two weeks and wouldn't return any of my calls. Did not keep me informed. They had my car for two weeks and wouldn't return any of my calls. More

All other people were very friendly and helpful. Phil's communication was lacking when requesting callbacks or info regarding the status of my vehicle. Phil was friendly when I did actually speak to Phil's communication was lacking when requesting callbacks or info regarding the status of my vehicle. Phil was friendly when I did actually speak to him. Most of the time, the updates came from others I was able to reach. More

Diana is great. She knows what she is doing and I always get my vehicle ready to hit the road. She knows what she is doing and I always get my vehicle ready to hit the road. More

Diana Bell is the most conscientious customer focused Service Agent I have ever met. She is the best!! Service Agent I have ever met. She is the best!! More

Diana was amazing! Her customer service skills were excellent and she was super helpful throughout my entire visit! Would highly recommend asking for her if you are eve Her customer service skills were excellent and she was super helpful throughout my entire visit! Would highly recommend asking for her if you are ever at the dealership. More

Diana is always a great help! She helps in as many ways as possible and works to help find discounts available for the customer whenever needed. Highly recommend! She helps in as many ways as possible and works to help find discounts available for the customer whenever needed. Highly recommend! More