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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,205 Reviews

4,206 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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April 02, 2024

Extremely pleased. They are always polite and courteous. I feel comfortable every time I come here. More

by STANLEY_W
Recommend Dealer
Yes
Employees Worked With
Kristian Musgrove
Apr 04, 2024 -

Jim Ellis Kia of Kennesaw responded

Your comments keep us motivated and working hard for all our guests, Stanley_w!

April 01, 2024

Always the best service for my Kia Always the bed service for my Kia, good service at fair price. More

by HERNANDO.GALINDO
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Kerkoski
Apr 03, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Hernando, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

April 01, 2024

I always come back. I drive past a Kia dealership to get to them. This is because they have never cheated me like the Kia dealership. I always drive past. More

by PATMOLOK
Recommend Dealer
Yes
Employees Worked With
Newest lady on the service team
Aug 16, 2024 -

Jim Ellis Kia of Kennesaw responded

Thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! Please let us know if there is ever anything else we can do for you! Safe travels!

March 31, 2024

Courteous Chris is helping me with a warranty issue. He knows my car is having problems that I am not responsible for. He has been aggressive in solving the problem More

by zumbadanceit
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

March 31, 2024

Prompt, efficient, Chris is great Wouldn't think of taking my KIA Sorento any other dealership. Chris and Mark know my name. ?? More

by BARMSTRONG219
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 02, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 30, 2024

Kind staff and prompt service Service felt very orderly and personalized. This was my second service. More

by tracey_lynch25
Recommend Dealer
Yes
Apr 01, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience. Please let us know if there is ever anything else we can do for you! Safe travels!

March 30, 2024

Service Dept was as advised when I bought my car less than 2 years ago. 7-10 to get to your car as a commitment is unacceptable More

by AUGILLARD
Recommend Dealer
Yes
Apr 27, 2024 -

Jim Ellis Kia of Kennesaw responded

Augillard, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

Apr 28, 2024 -

AUGILLARD responded

When the Service Manager failed to show any compassion to a vehicle that had only 16k miles on it and advising them it feels like it wanted to stop in the middle of the street at 5:30am on my way to work with the engine light on and that this was my only means of transportation. I drove to Jim Ellis with the engine light on and park until the service dept opened. Service Dept wouldn’t take it into service at 7:00am and sent me back home. Told me I needed an appointment. Nothing they could do. I drove it back home praying it would not stop on me, made appointment and had it towed in almost a week later because of the appointment timeframe. Something is wrong with that picture. When I started it up a code was provided by KIA that told me it was an engine problem. I printed the code to bring with me to show the Service Advisor. I have never had a dealership to respond like that. Not only that when I address it with the service adviser initially, he told me and I quote “well go to another Kia dealership” and that it will take 7-10 days to find the problem and fix it. Still not the appropriate thing to say to a customer. I only purchase from this dealership because they advise they had the best customer service for their service dept. What I experience was not great customer service. Just recently the vehicle did the same thing. But since a code didn’t come on they didn’t service it. I get these codes from Kia when they detect something is wrong but I’m told that’s not valid. However, I’m paying for this service from Kia to give me a report card on my vehicle and tell me what’s going on if KIA detect problems and the service dept will not accept the code I printed out. I am so scared to drive this vehicle because I’m not sure it will cutoff on me. I am close to trading it in because I can’t guarantee the service. I would like to be comfortable with a vehicle that won’t cutoff on me especially that have 16k miles on it. I buy vehicles base on the Service Dept and how they handled customers. Jim Ellis KIA sold me on the Service Dept. Jim Ellis Kia Kennesaw needs to work on improving some service advisors personalities on how to treat customers and take there word even with the proof is coming from Kia’s report. If you can’t trust the report from Kia telling you they detect a problem, especially engine problem, than why do we have this type of service that I pay for and the service dept don’t trust it.

March 29, 2024

The wait seemed to be too long. The video showed that the tire had been put on yet it was over 30 minutes before my car was ready More

by Martha Seayml
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
Mar 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi Martha, thank you for sharing your experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

March 29, 2024

I was seen immediately upon arrival. The 15,000 mile service was completed efficiently and effectively. More

by LB
Recommend Dealer
Yes
Employees Worked With
Kris Musgrove
Mar 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

March 29, 2024

N/A I apologize but the fact is I'm honestly not sure what else I can say. More

by GGRIMES4
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Diana Bell
Mar 31, 2024 -

Jim Ellis Kia of Kennesaw responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

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