Jim Ellis Kia of Kennesaw - Service Center

Mark sets the definition of Customer Service - him and his staff should be recognized for their effective and supportive help. I will be a Jim Ellis customer for life. Thank you his staff should be recognized for their effective and supportive help. I will be a Jim Ellis customer for life. Thank you More

Excellent service and very quick. Employees are very knowledgeable and seating area is very clean Employees are very knowledgeable and seating area is very clean More

Always a great experience. I will never go anywhere else for my service I'm always satisfied when I come here I will never go anywhere else for my service I'm always satisfied when I come here More

I come there often. My service advisor has been Phil. He is very nice, professional, and helpful. It’s the actual service department that fixes your car that I don’t lik My service advisor has been Phil. He is very nice, professional, and helpful. It’s the actual service department that fixes your car that I don’t like. They left a part hanging off my vehicle and said it would be $2k estimated to fix. I went to another Kia dealership and they fixed the issue for $380. Big difference. Phil is phenomenal but the mechanics need to do better. It’s like yall create problems for customers to keep spending money. That’s exactly how businesses go out of business in this economy. More

They did the recall. I guess I don't know how to tell and they did a inspection again.They didn't say what they inspected.So I don't know about that either. I guess I don't know how to tell and they did a inspection again.They didn't say what they inspected.So I don't know about that either. More

Mark Kerkoski is the highest example of what Customer service is all about. We are a new customer to Jim Ellis Kia - our questions were addressed and we felt so welcomed to long and continued service at service is all about. We are a new customer to Jim Ellis Kia - our questions were addressed and we felt so welcomed to long and continued service at JE. The staff were all great - keep up this attitude, you will benefit by gaining local ng term customers More

Easy to make an appointment and fast thorough service every time I bring my car in every time I bring my car in More

Kris had me in and out of the dealership within an hour for an oil change. He took great care of me. for an oil change. He took great care of me. More

I was greeted by friendly staff who listened to my reasons for being there and did not try to upsell me on a service I didn't want. The waiting room was clean, and the coffee was good. The service rep reasons for being there and did not try to upsell me on a service I didn't want. The waiting room was clean, and the coffee was good. The service representative told me how long it would take, and that was correct. More

'24 Carnival has issue w/ blowing heat. They either in car but issue wasn't fixed. Had to call 3-4 times over a few days to get someone on phone They either in car but issue wasn't fixed. Had to call 3-4 times over a few days to get someone on phone More