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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,032 Reviews

1,032 Reviews of Jim Ellis Mazda Marietta - Service Center

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January 30, 2021

Fast friendly service. Had my first oil change and service which was complimentary. Everything checked out great, they even washed my car, before I picked it up. More

by KARENWIRTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 29, 2021

Great service from my salesman Feroz and Eddie who assisted me in the service dept. Thank you Feroz for getting me an appt; greatly appreciated More

by enm02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Feroze Iqbal
Jan 30, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team was able to help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 28, 2021

Prices are to high compared to other mazda dealerships. The overview of the work to be done by the technician was explain very well. Also the waiting area was very clean. More

by Evelene Steward-Clark
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2021 -

Jim Ellis Mazda Marietta responded

Evelene, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are happy to hear that we were able to help out, and we do try our best to keep our prices competitive in our area. Thank you again for your business and feedback. Take care! - Madison Magnus, Customer Relations Manager

January 28, 2021

Doug kept me apprised of the progress on my car. However, progress is the problem. 3.5 hrs to do a 60min job is unacceptable. It’s a staffing issue. You need contingency workers who can work as needed. More

by 63heretiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jan 29, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are so pleased to hear about your experience with us, and we apologize for any inconvenience your wait time may have caused you. Please reach out if you have any further questions or concerns. Take care! - Madison Magnus, Customer Relations Manager

January 27, 2021

Very pleasant, work done quickly and price was less than estimate. Can’t beat that. Now I am using up the words that are required. More

by Peterjohanlon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jan 28, 2021 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

January 25, 2021

The additional recommendations were reasonable. My technician explained thoroughly the additional cost and the additional Always excellent service, that’s why I keep coming back! More

by lsm1289
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Jan 25, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 25, 2021

Very helpful! Eddie was my primary contact through the process and kept me up to date with when the parts were ordered as well as being flexible with scheduling the appointment once the parts came in. More

by tyberz52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rose Shuck
Jan 25, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 25, 2021

Easy process because i could book my appointment online. Great customer service from Eddie. I really liked getting the video from the technician as he inspected my car before doing any work. More

by Helen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Jim Ellis Mazda Marietta responded

Helen, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

Jan 27, 2021 -

Jim Ellis Mazda Marietta responded

Helen, thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! Thank you again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 22, 2021

Eddie did a great job. Very happy will be back! He even ordered touch up paint for my vehicle from the parts department and had it ready for me upon my return. More

by Jaj_jinks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Eddie was a great help! We're so glad that our team could help out, and we hope to see you next visit. Thank you again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

January 22, 2021

The service department took care of my issue (rattle in dash) in a courteous and professional manner. The work was covered under my warranty so I do not have an opinion on the price. More

by SGMORAN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Jim Ellis Mazda Marietta responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

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