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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,033 Reviews

1,033 Reviews of Jim Ellis Mazda Marietta - Service Center

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December 21, 2020

Your rates are extremely expensive.I was quoted $89.95 , but when I left it was $101.00. You need to offer more discounts to customers. More

by shaleona56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thank you for sharing your experience with us. We are always more than happy to assist you if anything else comes up. Take care!

Dec 26, 2020 -

shaleona56 responded

Thank you.

December 21, 2020

Great service friendly people very easy wait. Will come again in May. Thanks again for an easy experience getting my car serviced. Hope that is 25 words. Lol More

by GLAB61050
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 25, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

December 20, 2020

Eddie was extremely helpful and worked with me to meeting my deadline of getting my car back. He also helped me get a discount where possible. Really great service. Look forward to working with him again at More

by Kelsey Tate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Eddie here at Jim Ellis Mazda Marietta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2020

Excellent work and friendly people. The whole place is clean . The waiting area is outstanding with TVs and snacks. I really recommend this place. Great Job ! More

by Damaris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you so much for your positive comments about Jim Ellis Mazda Marietta! We look forward to your next visit! Take care!

December 19, 2020

Excellent service. Eddie Goines is great!He is always Excellent service. Eddie Goines is great! He is always helpful and courteous. Keeps updated on service. Goes over what was done previously as well a More

by ROBINRKR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maron Smith
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

December 18, 2020

They did a great job very pleased they replaced the recalled airbag and that was good. The best was the reprogramming of my transmission which I hadn’t planned for but was recommended. it’s never run t More

by johnlilliana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Rose Shuck
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

December 18, 2020

Service was done quickly and safely, loaner was clean and the process was quick. Covid measures are in place to protect employees/ customers. Appointment availability was also a plus. More

by BCASTILLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2020

Wonderful experience. Ron was awesome and I so appreciate Jose giving me a ride back and forth so I would not have to sit around for a few hours. Car was done in less time and it was great to get More

by jenmclifford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 17, 2020

Maron was exceptional during my service appointment. He was kind enough to bring my car in since it was raining. He explained everything thoroughly and answered my questions. The drinks and snacks provided More

by maryhubbard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2020

Always a pleasure doing business in Service Dept. All employees are friendly and knowledgeable. Like the new video of car inspection being sent via text! More

by MEtheridge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Dec 22, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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