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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,033 Reviews

1,033 Reviews of Jim Ellis Mazda Marietta - Service Center

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December 04, 2020

Horrible. Tried to charge us $866 for repairs not needed. Went to local guy. Cleaned battery, engine light went off. Maybe actually check the car More

by FOUNDEROFFLOSS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rose Shuck
December 04, 2020

Promt courteous service, employed all Covid protocols very pleased with the check in check out process and wait time. I do recomend their service, prices are fair More

by Record
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
December 04, 2020

They picked my car up at my hole and towed it to the dealership and fixed the recall issue and had it back to me ASAP. Great efficient service by all More

by lsutiger70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Jim Ellis Mazda Marietta responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 04, 2020

Went in for scheduled maintenance on my daughters car yesterday. Eddie Goines was our service rep and did an outstanding job. He was thorough and attentive. In addition to the scheduled service, my daugh More

by Robin03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

December 01, 2020

Eddie was fantastic and did a great job of taking care of all my needs! He made sure that everything was taken care of for me and followed through with his promises. More

by MATTHEWSHAWNJONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for taking the time to leave this rating! We're so glad your experience earned us five stars! We are happy to pass along your comments to Eddie here at Jim Ellis Mazda Marietta! Thanks again for the positive feedback, and we hope that you have a great day!

November 30, 2020

Great job. Worth the 2 hr wait. Eddie was very courteous and understanding. Great place to wait with adequate social distancing in place. Overall great experience. More

by JAISHANKAR28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Jim Ellis Mazda Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 28, 2020

Took mazda in for airbag recall. Mazda said an hour and Free alternate transportation... NOT at Jim Ellis ! 3 hrs and no alternate transportation.... boo More

by nonya
Recommend Dealer
No
Employees Worked With
Maron Smith
Dec 08, 2020 -

Jim Ellis Mazda Marietta responded

I apologize we didn't have a vehicle available when you had your recall fixed. We do have limited availability . Please let me know if I can help in the future in any way. Daryl NeSmith General Manager 770-590-4450

November 28, 2020

Good place they told me what they were gonna do and why they were gonna do it. A bit pricey but that’s what you get for quality More

by Ben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose Shuck , Maron Smith
Nov 30, 2020 -

Jim Ellis Mazda Marietta responded

Hi Ben, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels! Take care!

November 28, 2020

Great service and people. I've never been dissapointed and they are always competitively priced. I would definitely recommend them for any work needed. My car is 12 years old. More

by TRUEBAILLIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Aldridge
Nov 30, 2020 -

Jim Ellis Mazda Marietta responded

Hello, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

November 27, 2020

My server at the dealership was quick courteous and very professional. They serviced my car as needed and the dealership building was very modern clean and nice-looking. The waiting area was set up in a way More

by CHAPMANDE333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Jim Ellis Mazda Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Mazda Marietta as your first choice for service! Take care!

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