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Jim Ellis Mazda Marietta - Service Center

Marietta, GA

4.4
1,033 Reviews

1,033 Reviews of Jim Ellis Mazda Marietta - Service Center

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November 20, 2020

My service experience was excellent. Service Consultant Eddie Goines was very professional and after 1.5 hours, my car was serviced and much cleaner than when dropped off. More

by AMILLS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Jim Ellis Mazda Marietta responded

Hello, thank you for writing this fantastic review and giving our dealership with a five star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

November 20, 2020

Maron was great! He helped me promptly and fast. I do wish other employees could smile and are more willing to help. I did stand there for a bit until Maron acknowledged me and helped me. There were othe More

by MITULPATEL9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 23, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thanks for highlighting some of our staff who provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 19, 2020

Came in 1 pm arranged time took 3 hours to do an oil change Ridiculous Sine my son had to be at work at 3 pm moo More

by SPATEL9906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doug Aldridge
November 19, 2020

I brought my car in for a recall. Service was finished earlier than the time Maron quoted me. Maron was friendly and helpful. Waiting area was comfortable while I waited on my car. More

by kspaeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 23, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Maron here at Jim Ellis Mazda Marietta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2020

Great Service provided by Maron Smith. Not sure what else to say about his exceptional excellent customer service he gave to me. I will always have him service my car. More

by miriamtsoka
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 23, 2020 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Maron here at Jim Ellis Mazda Marietta! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 17, 2020

The wait time was excessive. I do not appreciate receiving a list of other things wrong with my vehicle. I was there for a specific purpose. I did not ask for an inspection. More

by maestrokyle75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2020

We always use Jim Ellis Mazda Marietta for all our automotive service needs. Eddie and Doug are the best most friendly service techs in town. More

by JIM.MILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Rose Shuck
Nov 19, 2020 -

Jim Ellis Mazda Marietta responded

Hi Jim, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Mazda Marietta for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks for the positive feedback, and we hope that you have a great day!

November 14, 2020

I’m always impressed by the service Jim Ellis Mazda Marietta provides! They are friendly, helpful, and help me get the service I need to keep my car running smoothly. More

by shelbimn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Goines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl NeSmith, Rose Shuck
Nov 17, 2020 -

Jim Ellis Mazda Marietta responded

We strive for 100% customer satisfaction so we are glad to hear you found that to be the case. Please feel free to reach out to us if you ever need anything else. Take care!

November 13, 2020

I received very friendly and prompt service. It’s a pleasure to visit your service department and show room. I look forward to my next visit! More

by GWENWARMELS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maron Smith
Nov 17, 2020 -

Jim Ellis Mazda Marietta responded

Hi there, thank you for the review and high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

November 12, 2020

Ron Smith was a absolute rude and sarcastic person who doesn’t really understand how to communicate with people and refuses to accept when he is wrong. More

by Derrick Windley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eddie Goines
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Aldridge, Keith Paulk, Peter Uko
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