Jim Ellis Mazda Marietta - Service Center

Tire warning light and Terrance had me come in immediately. After checking he found a nail in my tire and worked me in to get a new tire. Thanks Terrance! and Terrance had me come in immediately. After checking he found a nail in my tire and worked me in to get a new tire. Thanks Terrance! More

Love Mazda Mr.Goines great service as usual. He explained things clearly to me. I never feel pressured. Renovations are fantastic! Beautiful new waiting area😀 Mr.Goines great service as usual. He explained things clearly to me. I never feel pressured. Renovations are fantastic! Beautiful new waiting area😀 Car was feeling great when I got back on road after tire rotation. Love they washed my car. More

Awesome Customer Service I love coming to Jim Ellis Mazda because everybody in the customer service area don't treat you like guest but like family. McCrary's Family I love coming to Jim Ellis Mazda because everybody in the customer service area don't treat you like guest but like family. McCrary's Family More

Great! They always take good care of me at Jim Ellis. Very professional and they never try to push unnecessary services. Make an appointment though because t They always take good care of me at Jim Ellis. Very professional and they never try to push unnecessary services. Make an appointment though because they get busy! More

Great! Staff in the service department are wonderful! Doug and Robin especially. We appreciate the experience and would recommend to others. We’ve already re Staff in the service department are wonderful! Doug and Robin especially. We appreciate the experience and would recommend to others. We’ve already recommended Mazda to friends who Purchased. Thank you! More

Poor customer service I arrived at the dealership at 1:05 for a 1:15 appointment. This was for an oil change and tire rotation. At 3:15 I finally asked the service personne I arrived at the dealership at 1:05 for a 1:15 appointment. This was for an oil change and tire rotation. At 3:15 I finally asked the service personnel how much longer. My car was parked in front of the service doors. No one ever spoke to me or updated me with the status. No apologies were given. My time is very important to me. Needless to say, I won’t be back. More

A satisfactory ending When buying a new car you never want to experience issues right off the bat. Granted the issues experienced we're due to a third party product. That b When buying a new car you never want to experience issues right off the bat. Granted the issues experienced we're due to a third party product. That being said, you can count on Jim Ellis Mazda to ensure you'll leave a happy customer. I want to thank Pete G. the service manager for going the extra mile. More

Review of service Eddie (service advisor) is profession, polite, knowledgeable, straight forward and honest. I trust him opinion. Facility was very well equipped for co Eddie (service advisor) is profession, polite, knowledgeable, straight forward and honest. I trust him opinion. Facility was very well equipped for comfort while waiting for your car. More

Oxygen Sensor and Cracked Belts Everyone is polite and respectful upon entering the service center. The lounge is very comfortable. They kept me updated on my vehicle, what was goi Everyone is polite and respectful upon entering the service center. The lounge is very comfortable. They kept me updated on my vehicle, what was going on, cracked belts, and why my check engine light came on (oxygen sensor went out), and they were honest with all urgent repairs and what I could wait on, and after being punctual with repair time, I picked up my car to see it had been washed and cleaned. Nice touch and appreciated!! Thank you More

Excellent service The customer service representative was nice, respectful and gave me a great deal. His name is not listed but on my receipt it says Jeremy Alan The customer service representative was nice, respectful and gave me a great deal. His name is not listed but on my receipt it says Jeremy Alan Large. More