Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,672 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Contact Dealership
View Awards

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,672 reviews

April 21, 2024

Great dealership. Super easy to deal with. Leon was our salesman. I have bought many vehicles of the years. Leon was by far the Best Salesman I have ever dealt with. More

by rcsallesga
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Ray
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience at our dealership, especially with Leon as your salesman. It's wonderful to know he stood out as the best salesman you've ever dealt with, and we certainly value and appreciate his contribution to our team. Thank you for your kind words and for recognizing Leon's efforts. We look forward to continuing to provide you with excellent service and hope to assist you again in any future vehicle purchases. Enjoy your new vehicle!

April 20, 2024

Dani was very helpful and well informed on the buying process. He helped make sure we got what we wanted in our price range. We enjoyed working with him to purchase our new vehicle. More

by Alissamadonna21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Dani was helpful and knowledgeable throughout your buying process, and that he successfully assisted you in finding a vehicle within your price range. It's great to know that your experience working with him was enjoyable. Thank you for choosing us for your new vehicle purchase, and we look forward to continuing to provide you with excellent service. Enjoy your new vehicle!

April 20, 2024

Cameron made my buying process easy and painless. He explained my process and kept his word though it all. He was very personable and down to earth. Very much a peoples person. He is excellent at his More

by sjlundy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that Cameron and Kevin made your car buying process easy, painless, and well-explained. Their commitment to keeping their word and walking you through every step exemplifies the high standards of customer service we strive to maintain. Thank you for taking the time to share your positive feedback and for giving a big kudos to both gentlemen. We're proud to have them on our team and look forward to continuing to provide you with excellent service in the future. Enjoy your new vehicle!

April 20, 2024

This dealership is terrible. All they do is nickel and dime you. A bunch of thieves More

by GRANVILLETAI197456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Do know his name
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

I'm truly sorry to hear that your experience with our dealership did not meet your expectations and left you feeling this way. We strive to provide transparent and fair service to all our customers, and it's concerning to hear that you've had such a negative impression. We take your feedback seriously and would like to understand more about your specific concerns so we can address them appropriately and improve our practices. If you are open to discussing this further, please contact us directly at (770) 746-9374. We are committed to making things right and ensuring that your concerns are heard and addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our dealership.

April 20, 2024

They have improved a little on getting the customer out, so it didn't take 2 hours past my appointment time. It took just over an hour, needs improvement still on punctuality. More

by davesarrows2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for acknowledging the improvements in our service time, though it sounds like we still have some work to do. We appreciate your feedback as it helps us focus on areas that need more attention to enhance our customer experience. We are committed to improving further and ensuring that our service meets your expectations more consistently. Thank you for your patience, and we look forward to providing you with even more efficient service on your next visit.

April 20, 2024

I’ve bought several cars in my life and I must say that it is always a pleasant feeling whenever I visit Jim Ellis Toyota. Also the car salesman are very knowledgeable about the cars they sell. I think Jim More

by prayer_changes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amari
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you so much for your glowing review and for choosing Jim Ellis Toyota for your automotive needs. We're delighted to hear that your visits consistently leave you with a pleasant feeling and that our sales team's knowledge enhances your experience. Your high praise as the best dealership in Georgia is truly appreciated. We strive to maintain these standards and look forward to continuing to provide you with excellent service in the future. Thank you for your loyalty and for sharing your positive experiences!

April 20, 2024

Great communication, answered all of my questions. They fixed the problem. Wish your repair cost weren’t three times the amount of other shops. Also wish a 2021 Highlander with less than 52000 miles . More

by shirleyminter08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your feedback. We're glad to hear that our communication was clear and that we were able to answer all your questions and fix the problem with your vehicle. However, we understand your concerns regarding the repair costs and the specific issues with your 2021 Highlander. We strive to provide valuable service and take your concerns seriously, as they help us evaluate and adjust our service practices to better meet our customers' needs. We apologize for any inconvenience you've experienced and appreciate your honesty, as it drives us to better our service. If there's anything more we can do to assist or address your concerns, please don't hesitate to reach out. Thanks again!

April 20, 2024

Great fast service. They make sure to let you know how long they think it will take and keep you up to date with progress. Highly recommend. More

by NICOLE.KOVZEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

April 20, 2024

Cam was great! He listened and gave me a really awesome deal! Customer for life. More

by Jbstout68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that Cam listened to your needs and provided you with an awesome deal! It's wonderful to have you as a customer for life, and we look forward to serving you for many years to come. Thank you for sharing your positive experience, and enjoy your new purchase!

April 20, 2024

Helpful service advisor. I was in and out in a timely manner. The young lady servicing the coffee counter was definitely a positive addition to the service department. More

by bwjtds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
Report | Print
Apr 23, 2024 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us! We love our staff and we are happy to hear they were helpful. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!

1
...
99
100
101
...
868