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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,676 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,676 reviews

April 13, 2024

The service department is as great. They promise in and out in 60 minutes and they held true to that. Friendly and helpful staff and I received a detailed video of the service to my veh More

by Dlypeabody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our service department, especially that they delivered on their promise of quick service within 60 minutes. It's wonderful to know that you found our staff friendly and helpful, and that the detailed video of the service to your vehicle added value to your experience. Thank you for planning to return for future services—we look forward to continuing to provide you with the same efficient and thorough service. Your satisfaction and trust are very important to us!

April 13, 2024

They greeted me cordially, kept me posted during the servicing, and politely walked me to my car when service was finished. More

by bc0218bc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that you received such cordial and attentive service during your visit! Ensuring that our customers are well-informed and treated with respect throughout the service process is very important to us. We're pleased that your experience reflected our commitment to excellent customer care. Thank you for sharing your positive feedback, and we look forward to serving you again with the same high level of courtesy and professionalism.

April 13, 2024

Nice dealership; employees always friendly; great selection of high quality pre-owned cars to choose from More

by jbjr73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you find our dealership nice and our employees friendly, with a great selection of high-quality pre-owned cars. Providing a welcoming atmosphere and a diverse inventory is important to us, and we're glad we could meet your expectations. Thank you for sharing your positive experience, and we look forward to continuing to serve you with the same high standards in the future.

April 13, 2024

Excellent customer service and kept me updated on my vehicle and gave me recommendations for the future More

by Hollingershannavia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Houndjovi
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you received excellent customer service and appreciated the updates and recommendations for your vehicle. Keeping you informed and prepared for future needs is a key part of our commitment to ensuring your vehicle remains in great condition. Thank you for sharing your positive experience, and we look forward to continuing to provide you with top-notch service in the future.

April 13, 2024

Your Service Dept team was very caring and thorough and I appreciated them very much More

by BERNDTORO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you found our service team to be caring and thorough. Knowing that our team made a positive impact on your experience is very important to us. Thank you for sharing your appreciation, and we look forward to continuing to provide you with excellent service in the future. Your satisfaction is our priority!

April 13, 2024

Thank you Cameron peoples for all your hard work. Getting me out my truck and getting me in a great car at a good price More

by tomtag913
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Cameron was able to assist you effectively, helping you transition from your truck to a great car at a good price. Thank you for taking the time to acknowledge Cameron's efforts, and we hope you enjoy every mile in your new car! We look forward to serving you again in the future.

April 13, 2024

I had an amazing experience. Everyone was kind and patient. Made my experience as a first time car buyer something to remember. More

by brooke triplett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your amazing experience as a first-time car buyer with us! Knowing that our team was kind and patient, and made your experience memorable, is exactly what we strive for. Thank you for sharing your positive feedback. We're delighted we could make this milestone event so special for you, and we look forward to serving you with the same high level of care in the future. Enjoy your new car and the many journeys ahead!

April 13, 2024

I absolutely love Jim Ellis and would recommend everyone go see Brian Ogoo. They are wonderful. More

by Lindsaysmith2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you love your experience with us and appreciate your recommendation! It's wonderful to know that our team has made such a positive impression on you. Thank you for your support, and we look forward to continuing to provide excellent service to you and anyone you refer to us in the future. We hope you enjoy your future visits and the wonderful service!

April 13, 2024

The service center experience was pleasant although I had to come back a few times which is out of my way driving all the way from Atlanta to McDonough on three back to back days was rough but they finally g More

by Quinton lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear that you had to make several trips from Atlanta to McDonough, but I'm glad to know that the service center ultimately resolved the issues and you found the experience pleasant overall. It's good that they provided a courtesy fill-up to help compensate for the inconvenience. We appreciate your patience and understanding throughout the process. Thank you for sharing your experience, and we hope that any future visits will be smoother and more convenient for you. We look forward to continuing to serve you with dedication and care.

April 13, 2024

Awesome customer service Clean place They take great care of me. Yall need to go see Oscar & Leon More

by GARNERLCRYSTAL9798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason, David Ray
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Apr 17, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experience with our customer service and that you found our place clean and well-maintained. It's great to know that Oscar and Leon took great care of you. Thank you for your enthusiastic recommendation, and we appreciate you sharing your feedback. We look forward to continuing to provide you and anyone you refer to us with excellent service.

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