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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,676 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,676 reviews

April 10, 2024

Oscar Johnson was very helpful and costumer service was excellent, Toyota needs more people like Oscar More

by Rmorjaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear about your excellent customer service experience with Oscar and how helpful he was. We're proud to have team members like Oscar who truly represent the high standards of service we aim to provide to every customer. Your kind words and recognition are greatly appreciated, and we agree that having more people like him is essential for maintaining the quality of service our customers deserve. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same level of excellence in the future.

April 10, 2024

Great customer service. I do not have the same problem with my car after my issue was fixed. More

by Bransharp
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your car issue was resolved effectively and that you experienced great customer service with us. Ensuring your vehicle is running smoothly and you're satisfied with our service is our top priority. Thank you for sharing your positive feedback, and we're here to assist with any future needs or questions you might have. We look forward to continuing to provide you with the same high level of service in the future.

April 10, 2024

Hudson was the most helpful during the whole process! He answered all my questions and was very patient with me, as I’m a first time buyer I had many questions for him! He was so so kind and I couldn’t r More

by Annie Rainwater
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear about your positive experience with Hudson, especially as a first-time buyer. Having a helpful, patient, and kind representative like him can truly make a difference, ensuring that all your questions are answered and that you feel comfortable throughout the process. His knowledge and cheerful assistance are exactly what we aim to provide to every customer. Thank you for sharing your recommendation and for highlighting the excellent service you received. We're thrilled Hudson could make your first car-buying experience so memorable, and we look forward to continuing to provide you with outstanding service in the future!

April 10, 2024

I always receive excellent customer service I would recommend them to family and friend's More

by Socksyroxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear that you consistently receive excellent customer service with us, and we're honored by your willingness to recommend us to your family and friends. Providing a level of service that inspires such confidence is exactly what we strive for. Thank you for your trust and support. We look forward to continuing to serve you and anyone you refer to us with the same high standards of care and excellence.

April 10, 2024

We were nervous walking in to another dealership after not good customer service elsewhere. We were INSTANTLY welcomed! We already had an appointment to see a vehicle. Pulled it up, test drove, LOVED it, More

by Galloways
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Younger lady at front desk, David Ray
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Apr 12, 2024 -

Jim Ellis Toyota of McDonough responded

We're so glad to hear that we could provide a welcoming and positive experience for you, especially after your previous encounters elsewhere. It's wonderful that Neil was able to help you get your dream 4Runner, ensuring the process was smooth and informative. Making the journey from Marietta to McDonough worthwhile is what we strive for, and we're thrilled we could make that happen for you. Thank you for choosing us and for sharing your experience, we greatly appreciate your review. We look forward to welcoming you back for any future needs and hope you enjoy every adventure in your new 4Runner!

April 09, 2024

The service department is a well-oiled machine. The staff are friendly and professional. Ray and Ashley are outstanding. More

by GEOFFREYHOLMES
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're proud to have team members who stand out for their service and dedication. Thank you for sharing your positive experience. We'll be sure to pass along your compliments to Raymond, Ashley, and the rest of the service team. We look forward to continuing to provide you with outstanding service in the future.

April 09, 2024

Top notch service. Professional in every way. Never leave without fully understanding the work needed and completed. Oscar Johnson is a “prize”! More

by jhudson1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your positive feedback. It's fantastic to hear that you've experienced top-notch service with us! We're proud to have team members like Oscar, and we look forward to continuing to offer you the same high-quality service in the future. All the best!

April 09, 2024

The time it took the service my vehicle was less than two hours, which was amazing due to the fact that when I got there, the service bay was backed up, just to get past the service administrators a good job More

by Bascoy9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's great to hear that your vehicle was serviced in less than two hours, especially considering the busy state of the service bay upon your arrival. We understand how valuable your time is, and our team strives to work efficiently to ensure your car is out in no time, allowing you to get back on your way as quickly as possible. Thank you for acknowledging the good job done by our service team. We're pleased we could provide you with such prompt service, and we look forward to serving you again in the future.

April 09, 2024

Cameron Peoples is an excellent sales rep at this Toyota location. He is very cooperative, understands customer car requirements and provides with the best in the lot. I would highly recommend Cameron for s More

by Subhash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron peoples
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear about your positive experience with Cameron and his excellent customer service at our Toyota location. His ability to understand and meet customer requirements, providing the best options available, is exactly what we strive for. Your high recommendation of Cameron to others looking to buy a car from Jim Ellis is greatly appreciated. We're proud to have team members like Cameron who exemplify the best in customer service. Thank you for sharing your experience, and we look forward to continuing to offer exceptional service to you and anyone you refer to us.

April 09, 2024

They went beyond board to help their customers get what they want and also great employees More

by .zarett Hernández
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex,, William Mason
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that our team went above and beyond to help you get what you want, complemented by the great service provided by our employees. We strive to exceed expectations and ensure our customers feel supported and satisfied with their experience. Your positive feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in the future. Thank you for choosing us!

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