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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,676 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,676 reviews

April 09, 2024

Jim Ellis was able to figure out the issue with my brake shoe pads on my Toyota Camry and now the pads do not squik. More

by cmadams85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Nicole Evans
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear that we were able to successfully resolve the issue with the brake shoe pads on your Camry, eliminating the squeaking noise. It's important to us that your vehicle operates smoothly and safely, and we're pleased we could meet your needs. Thank you for sharing your positive experience and for the review. We're committed to providing high-quality service and look forward to assisting you with any future automotive needs.

April 09, 2024

Excellent service all around. Oscar was very helpful. The video by the technician was also greatly appreciated. More

by BACONS1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear you received excellent service all around, and that you found the assistance and the video update from the technician to be especially helpful and appreciated. It's important to us that our customers feel supported and well-informed throughout their service experience. Thank you for sharing your positive feedback, and we look forward to continuing to provide you with high-quality service in the future.

April 09, 2024

Jim Ellis Toyota was very accommodating even though the place seemed fully booked for appointments. More

by jj1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelli
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you were satisfied with our ability to accommodate you despite being fully booked for appointments. Our team works hard to ensure every customer receives the attention and service they need, even during our busiest times. Thank you for sharing your positive experience, and we appreciate your understanding and patience. We look forward to serving you again in the future, striving to provide the same level of service and accommodation every time.

April 09, 2024

Excellent customer care from everyone at Jim Ellis Toyota. After a day long trip from Tennessee, we arrived just before closing time and the sales team stayed late to assist us with our purchase. Than More

by joevideo777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Jones - sales, Jeff Teague - finance
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

We're so glad to hear about your excellent experience with the customer care here at Jim Ellis Toyota. It's wonderful to know that after a long trip from Tennessee, our sales team went the extra mile to assist with your purchase, ensuring you were taken care of. Your satisfaction and convenience are very important to us. Thank you for sharing your appreciation, and we hope you enjoy your new purchase. We look forward to serving you again in the future!

April 09, 2024

Thank you so very much for great customer service and care always at the dealership. More

by William Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

You're very welcome! We're delighted to hear that you've consistently experienced great customer service and care at our dealership. Providing you with an outstanding service experience is our top priority, and your positive feedback is truly appreciated. Thank you for choosing us and for taking the time to share your appreciation. We look forward to continuing to serve you with the same level of care and dedication in the future.

April 09, 2024

Great service rep. She took care of all my issues and gave a great recommendation. More

by Terrence_woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia or Victoria
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your service representative provided great service, addressing all your issues and offering a great recommendation. We aim to ensure every customer receives comprehensive care and helpful advice, and it sounds like your experience was in line with our goals. Thank you for sharing your positive feedback, and we look forward to continuing to serve you with the same high level of care in the future.

April 09, 2024

Every time I visit Jim Ellis Toyota of McDonough I’m always satisfied. I enjoy the environment and the friendly atmosphere. More

by DIONEBRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that your visits with us consistently leave you satisfied and that you enjoy the environment and friendly atmosphere we strive to create. Your positive feedback is greatly appreciated, and we're thrilled to have earned your trust and satisfaction. We look forward to continuing to provide you with a welcoming and enjoyable experience every time you visit. Thank you for choosing us and for sharing your thoughts!

April 09, 2024

I drive past a dealership less than 5 minutes away to reach Jim Ellis if McDonough. They keep you involved with every aspect of the maintenance process. Next level technology a team. From Brian Ogoo in More

by MR_GRIFFIN360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jim Ellis Toyota of McDonough responded

It's incredibly rewarding to hear that you choose to visit us here at Jim Ellis Toyota, and that our commitment to involving you in every aspect of the maintenance process, along with our use of next-level technology, makes a noticeable difference. Brian and Raymond exemplify the high standards we set for both our sales and service teams. Thank you for acknowledging their efforts and for choosing us for your automotive needs. We're thrilled to offer an experience that stands out, and we look forward to continuing to provide you with exceptional service.

April 09, 2024

Great salesman very satisfied with the experience we had made it possible to get the car we wanted More

by ECARTER643
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear you had a great experience with our staff and that you're very satisfied with the service provided. Making it possible for you to get the car you wanted is exactly what we strive for. Thank you for choosing us for your automotive needs, and we look forward to continuing to serve you in the future with the same dedication and quality.

April 08, 2024

They had exactly what I wanted. They communicated in a simple, clear, and concise manner. I would do business with Jim Ellis Toyota again. More

by jshojayi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that we had exactly what you were looking for and that our communication was simple, clear, and concise. Ensuring a positive customer experience is our top priority, and your willingness to do business with Jim Ellis Toyota again is the highest compliment we could receive. Thank you for choosing us, and we look forward to the opportunity to serve you in the future!

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