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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,676 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,676 reviews

April 08, 2024

Go to Cameron Peoples if you go. He is no non-sense, straight to the point, but patient and will get you in a car that you need. This is my second vehicle purchase at Jim Ellis and i More

by William.cortes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your positive experiences with Cameron and your vehicle purchases here at Jim Ellis Toyota. It's wonderful that Cameron helped you find the cars you need, contributing to great experiences each time. Thank you for your continued trust in us and for taking the time to ack nowledge Cameron's hard work. We look forward to maintaining this level of service and support for all your future automotive needs. Keep enjoying your vehicle, and we're here whenever you need us!

April 08, 2024

David Washington is a very knowledgeable and wonderful sales associate. From start to finish the experience was amazing More

by carmenrossscott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your amazing experience with David and his knowledgeable and wonderful service. It's our goal to ensure a smooth and enjoyable process from start to finish for every customer. Thank you for sharing your positive feedback, and we hope to continue providing you with exceptional service in the future.

April 07, 2024

Excellent human relationship There was no delay, I was attended to promptly. The dealership was friendly and experienced More

by KATEROTIMISAMUEL
Recommend Dealer
Yes
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you had a positive experience at our dealership, and that you were attended to promptly without any delay. We strive to create a friendly and experienced environment where every customer feels valued and supported. Thank you for sharing your feedback, and we're pleased to know we met your expectations. We look forward to continuing to provide you with exceptional service in the future.

April 07, 2024

Excellent human relationship There was no delay, I was attended to promptly. The dealership was friendly and experienced More

by KATEROTIMISAMUEL
Recommend Dealer
Yes
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you had a positive experience at our dealership, and that you were attended to promptly without any delay. We strive to create a friendly and experienced environment where every customer feels valued and supported. Thank you for sharing your feedback, and we're pleased to know we met your expectations. We look forward to continuing to provide you with exceptional service in the future.

April 07, 2024

It was very easy to schedule my service appointment. My service advisor, Oscar keep me informed if the vehicle service status. I found the inspection video to be very informative. More

by 1barblane
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that scheduling your service appointment was easy and that Oscar kept you well-informed about your vehicle's service status. It's great to know you found the inspection video informative as well. We aim to provide a transparent and hassle-free experience for all our customers, and your feedback confirms we're on the right track. Thank you for choosing us for your service needs, and we look forward to continuing to offer you informative and convenient service in the future.

April 07, 2024

My radio screen keep going out but when I bring it to the dealership they can't find a problem. More

by rulestarlah
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We appreciate your feedback and understand how frustrating it can be when an intermittent issue like your radio screen going out isn't immediately identifiable by our team. We're committed to resolving your concerns and would welcome the opportunity to take another look at your vehicle. Your satisfaction is important to us, and we aim to provide solutions that meet your needs. Please consider reaching out to us again at (770) 746-9374 so we can address this matter thoroughly. Thank you for bringing this to our attention, and we hope to improve your experience to a 5-star level in the future.

April 07, 2024

I thought something was going on with my car, bc I went from 3/4 tank of gas to empty in two days with minimal driving. Just stopped to get gas and realized that Toyota never screwed my gas cap back on fol More

by Laurenmasencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the issue with your gas cap not being secured after your oil change, leading to unexpected fuel loss. We understand how concerning and inconvenient this situation must have been for you. It's good to know, however, that Raymond provided nice service at pick-up. We appreciate your understanding and would like to ensure such oversights are addressed and prevented in the future. Please feel free to reach out to us directly at (770) 746-9374 to discuss any further concerns or ways we can make this right for you. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention, and we hope to serve you better in the future.

April 07, 2024

I’ve had a really good experience every time I’ve come in from service no matter the advisor. More

by LaNorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you've consistently had a really good experience with our service. We strive to provide excellent service across the board, and your feedback is a great affirmation of our team's efforts. Thank you for sharing your positive experiences, and we look forward to continuing to serve you with the same high standard of care in the future.

April 07, 2024

Staff is friendly and efficient. Took my car for an oil change and they finished in a decent amount of time More

by dtroche1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you found our staff friendly and efficient, and that your oil change was completed in a timely manner. Providing excellent service in a friendly and efficient way is what we strive for. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future.

April 07, 2024

The experience was fast,simple,and pleasant. All the staff was pleasant and friendly. Will purchase my next vehicle there. More

by Semibodyman81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your experience was fast, simple, and pleasant, and that our staff's friendliness made a positive impression on you. Knowing that you're considering us for your next vehicle purchase is a great compliment, and we look forward to providing you with the same level of service when that time comes. Thank you for choosing us and for your future trust in our team!

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