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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,680 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,680 reviews

April 07, 2024

I thought something was going on with my car, bc I went from 3/4 tank of gas to empty in two days with minimal driving. Just stopped to get gas and realized that Toyota never screwed my gas cap back on fol More

by Laurenmasencio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

I'm sorry to hear about the issue with your gas cap not being secured after your oil change, leading to unexpected fuel loss. We understand how concerning and inconvenient this situation must have been for you. It's good to know, however, that Raymond provided nice service at pick-up. We appreciate your understanding and would like to ensure such oversights are addressed and prevented in the future. Please feel free to reach out to us directly at (770) 746-9374 to discuss any further concerns or ways we can make this right for you. Your feedback is invaluable in helping us improve our service. Thank you for bringing this to our attention, and we hope to serve you better in the future.

April 07, 2024

I’ve had a really good experience every time I’ve come in from service no matter the advisor. More

by LaNorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you've consistently had a really good experience with our service. We strive to provide excellent service across the board, and your feedback is a great affirmation of our team's efforts. Thank you for sharing your positive experiences, and we look forward to continuing to serve you with the same high standard of care in the future.

April 07, 2024

Staff is friendly and efficient. Took my car for an oil change and they finished in a decent amount of time More

by dtroche1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear that you found our staff friendly and efficient, and that your oil change was completed in a timely manner. Providing excellent service in a friendly and efficient way is what we strive for. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future.

April 07, 2024

The experience was fast,simple,and pleasant. All the staff was pleasant and friendly. Will purchase my next vehicle there. More

by Semibodyman81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rose Bristol
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that your experience was fast, simple, and pleasant, and that our staff's friendliness made a positive impression on you. Knowing that you're considering us for your next vehicle purchase is a great compliment, and we look forward to providing you with the same level of service when that time comes. Thank you for choosing us and for your future trust in our team!

April 07, 2024

Jim Ellis Toyota was able to get me in and out within an hour for an oil change, tire rotation, and multipoint inspection. More

by Aaliyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aspen Evans
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that we provided you with efficient service, completing your oil change, tire rotation, and multipoint inspection all within an hour. We understand how valuable your time is, and we're glad we could meet your needs promptly. Thank you for sharing your positive experience, and we look forward to serving you again in the future with the same efficiency and care.

April 07, 2024

It was a very pleasant experience with the service on my 2022 Tundra. Reed kept me informed of the progress. Everything was completed in a timely manner. I will always bring my Tundra to Jim Ellis Toyota fo More

by Phillipwood2019
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your pleasant experience with the service on your 2022 Tundra and that Reid kept you well informed of the progress. It's wonderful to know that everything was completed in a timely manner, and we're honored that you've chosen to always bring your Tundra to us for service. Your satisfaction is our top priority, and we look forward to continuing to provide you with the high-quality service you've come to expect. Thank you for your trust and loyalty!

April 07, 2024

See previous text I will definitely recommend Jim Ellis Toyota to anyone who is in the market for a Toyota vehicle. More

by Phillipwood2019
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's wonderful to hear that you would recommend Jim Ellis Toyota to anyone in the market for a Toyota vehicle. Your willingness to recommend us is a great compliment, and we're thrilled to have earned your trust and support. Thank you for your positive feedback, and we look forward to continuing to provide exceptional service to you and anyone you refer to us.

April 07, 2024

Good service fair prices clean nice waiting area friendly staff personnel easy access to dealership off freeway More

by RJSTRANZ700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with our service, the fairness of our prices, and the cleanliness and comfort of our waiting area. It's great to know our staff was friendly and that you found the dealership easy to access. Your satisfaction and convenience are important to us, and we're glad we could meet your expectations. Thank you for choosing us, and we look forward to continuing to provide you with great service in the future.

April 06, 2024

Came in today and he made it very easy experience. He was very nice, helpful and did everything he could to get me what I wanted!! Would definitely recommend him More

by Carmellouis25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hudson Toussaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

It's fantastic to hear that Hudson provided you with a very easy and positive experience, being nice, helpful, and dedicated to meeting your needs. We're thrilled that his efforts made such a difference and that you would recommend him. Thank you for choosing us and for sharing your recommendation. We look forward to continuing to provide you and anyone you refer to us with excellent service in the future.

April 06, 2024

We recently bought a RAV4. Lacy and Dylan were excellent to work with. The pricing at Jim Ellis Toyota was better than any other dealership. Because of our circumstances we wer More

by mshoch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Rubin
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear about your very positive experience with Lacy, Dylan, and our competitive pricing. Our goal is to provide not only the best value but also the highest level of service, and it sounds like we were able to meet those standards for you. Thank you for choosing us and for sharing your experience. We're glad we could stand out among other dealerships, and we look forward to continuing to offer you exceptional service and value in the future.

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