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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,681 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,681 reviews

April 06, 2024

Amari was amazing and very helpful. She helped us get the perfect truck for us. More

by Armando Ramirez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amari Holland
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that Amari was amazing and very helpful in assisting you in finding the perfect truck. It's wonderful that her guidance made a positive difference in your experience. Thank you for sharing your feedback, and we hope you enjoy all the adventures your new truck brings. We look forward to continuing to provide you with excellent service in the future.

April 06, 2024

Excellent My experience was excellent. I did not wait for long. Reid is professional, funny, patience. More

by YANETCB2007
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear about your excellent experience and that you found the service prompt. It's wonderful that Reid was able to provide you with professional, humorous, and patient service. Ensuring a positive and enjoyable experience for our customers is what we strive for. Thank you for sharing your feedback, and we look forward to continuing to offer you the same high-quality service in the future.

April 06, 2024

good treatment good service and I was satisfied, The worker Geovanny is very friendly and knows two languages, I was able to understand perfectly More

by Dlescano1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Robertson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geovanny technical service 10/10
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're pleased to hear about your satisfaction with the treatment and service you received. Ensuring clear communication and understanding is crucial to us, and it's great to know Geovanny could meet those needs. Thank you for choosing us and for sharing your positive feedback. We look forward to continuing to serve you with the same high level of care and expertise in the future.

April 06, 2024

Everyone was very solicitous and helpful. We had many questions and every person we came in contact with had answers for us. It made our decision to purchase our new Toyota easier. More

by gayelee.d.gallagher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dani Sao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jim Ellis Toyota of McDonough responded

We're so pleased to hear that our team was helpful to you, and ensured to answer all your questions and make your decision to purchase a new Toyota easier. It's our goal to provide an informative and supportive environment for our customers, ensuring you feel confident in your choices. Thank you for choosing us for your new Toyota, and we look forward to continuing to offer you excellent service and support.

April 05, 2024

They were super professional, especially Brian Odoo. He was very helpful and I'm satisfied with the excellent treatment. I will gladly recommend Jim Ellis to any of my friends and family members More

by AUSTINISIKA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your positive experience with Brian and the professionalism of our team. It's wonderful that you felt well-treated and satisfied with the service provided. Your willingness to recommend Jim Ellis to your friends and family is the highest compliment we can receive. Thank you for your trust and support, and we look forward to serving you and your loved ones in the future.

April 05, 2024

Reid does a great job in dealing with our service needs. I feel his is honest & fair in helping us. I felt good enough about Reid. that I sent my granddaughter to him for service on her RAV4. More

by MHJBH
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Jim Ellis Toyota of McDonough responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

April 05, 2024

Great service and always provides future services to ensure your vehicle is safe. I appreciate the value place in customer service. More

by GT6369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear that you've experienced great service with us and appreciate our emphasis on future services to ensure your vehicle's safety. Placing high value on customer service and your satisfaction is at the core of what we do. Thank you for acknowledging our efforts, and we look forward to continuing to serve you with the same dedication to excellence and safety for your vehicle. Your feedback is greatly appreciated!

April 05, 2024

David Washington was great! !! He worked hard for my sale. He went above and beyond to get my payments where I wanted them. I literally came to just get an oil change and tire ro More

by smith_brianna8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patricia
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're delighted to hear about your fantastic experience with David and how he went above and beyond to accommodate your needs. It's great to know he worked hard and his demeanor made the process even more enjoyable. Thank you for sharing your positive feedback, and we hope you love every moment in your new car. We look forward to continuing to provide you with great service in the future.

April 05, 2024

The service department always has a friendly and helpful team. I was there for approximately an hour for an oil change, tire rotation, cabin air filter change and wiper replacement. My only complaint, and t More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're glad to hear about your positive experiences with our friendly and helpful service department. Thank you for bringing to our attention the issue with your driver side mirror; we apologize for any inconvenience this may have caused. Your safety and satisfaction are our top priorities, and we appreciate your understanding and the reminder of the importance of checking all mirrors before driving. We'll ensure our team pays closer attention to these details in the future. Thank you for your feedback, and we look forward to serving you again with the same high standards you've come to expect from us.

April 05, 2024

I just love it the people, the service all are great I wouldn’t go anywhere else More

by KCAROL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Jim Ellis Toyota of McDonough responded

We're thrilled to hear you love the people and service at our location, and it means a lot to us that you wouldn't choose to go anywhere else. Providing a great experience for our customers is our top priority, and your feedback is a wonderful affirmation of our efforts. Thank you for your loyalty and support, and we look forward to continuing to serve you in the future!

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