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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,703 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,703 reviews

February 07, 2024

Professional knowledgeable I feel comfortable I know I will recommend my family and friends to Jim Ellis Toyota thank you for your good service. More

by JOHNCANTIUS
Recommend Dealer
Yes
Employees Worked With
Not sure
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Johncantius, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 07, 2024

Everything from start to finish was handled in a professional courtesy manner. Reid is a very talented person. More

by CHARLIEZELLNER34
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Charliezellner34! Thanks again for your business! Take care!

February 07, 2024

It was professional, on time and fast. My service was excellent. From the initial greeting to the follow up consultation. The team got me in and out in under an hour. More

by DREA.BAKER
Recommend Dealer
Yes
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Drea.baker! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

February 07, 2024

Friendly. Quick service Oscar went above and beyond to make sure I had the best experience provided by a salesman More

by Vac768
Recommend Dealer
Yes
Employees Worked With
Oscar
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vac768! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 07, 2024

Phenomenal they were sensational with me They treated me good. Very respectfully and The hospitality was at a hundred! More

by martinezsaul24
Recommend Dealer
Yes
Employees Worked With
Charlie and Victoria
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Feb 09, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Martinezsaul24! Please let us know if there is ever anything else we can do for you! Safe travels!

February 07, 2024

Fast; technologically efficient; customer-friendly snack service and personnel ; pleasant and spacious waiting lounges, reasonable rates More

by DCCrockett
Recommend Dealer
Yes
Employees Worked With
Service rep was Katie
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Dccrockett, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 07, 2024

Service was great as always Raymond was very thorough and kept me informed throughout the entire process More

by eotaki527
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raymond Persaud
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Eotaki527, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

February 07, 2024

Easy, Quick and informative Good customer service and trustworthy No No No No No No More

by eotaki527
Recommend Dealer
Yes
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Eotaki527, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 07, 2024

They tried to lie about the condition of my tires The explanation they have afterwards made no sense. More

by mikayla
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
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Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Mikayla, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 07, 2024

They did not give me accurate information about my vehicle. They didn’t not give me the accurate tread for my tire even though they are brand new. More

by mikayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Jim Ellis Toyota of McDonough responded

Mikayla, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

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