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Jim Ellis Toyota of McDonough
McDonough, GA
8,666 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,666 reviews
Verified Customer
January 31, 2024
Jim Ellis is 26 miles and 45 minutes plus with traffic away from my home. I could go to Lithonia, Morrow, or Brookhaven. All 3 are closed to my home than JE McDonough . Enough said!!! away from my home. I could go to Lithonia, Morrow, or Brookhaven. All 3 are closed to my home than JE McDonough . Enough said!!! More
by yungohoward
Employees Worked With
Katie Kerce
January 31, 2024
Great Experience! ! Very friendly and Knowledgeable Staff. Especially, Kelly, The Coffee Shop Lady. She seemed to really enjoy her job. I love the variety of coffee and ! Very friendly and Knowledgeable Staff. Especially, Kelly, The Coffee Shop Lady. She seemed to really enjoy her job. I love the variety of coffee and teas. More
by SONYABABYDOLL
January 31, 2024
Service Advisor efficient, keeps me informed during any/all work being done, no surprises at the end of the service appointment. Service Tech efficient, keeps me informed as well with details of the se any/all work being done, no surprises at the end of the service appointment. Service Tech efficient, keeps me informed as well with details of the service work, a great job because I've never had to return with the same car problem. During the appointment, all parties inspect the vehicle to advise me of weaknesses/potential problems before they occur. More
by cschamel0
January 31, 2024
Salesman Mr. Leon Poole is beyond AMAZING! I was at another dealership searching for a Rav4 in a specific color and features. Unfortunately, this dealership could Leon Poole is beyond AMAZING! I was at another dealership searching for a Rav4 in a specific color and features. Unfortunately, this dealership could not deliver but, Mr.Pooke could and had everything ready within 10minutes of my call.. Can you believe he and the team waited for me to drive over from another county. Did I mention, it was 30 minutes before closing. Once I arrived everything was seamless(paperwork, tutorial of the car, etc). If you need a car, I strongly encourage a visit to see Mr. Poole and the Team. They are professional, personable and know the business. Thank you More
by juanitadbrown22
January 31, 2024
Said I was approved left with the car then called me back 2 days later to say I wasn't approved and I ended up with a higher payment and months plus had to get a co signer 2 days later to say I wasn't approved and I ended up with a higher payment and months plus had to get a co signer More
by Jewitup3
January 30, 2024
Excellent people, very knowledgeable of their product. I am a life long customer of Jim Ellis Toyota I am a life long customer of Jim Ellis Toyota More
by Phillipwood2019
