Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,666 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Contact Dealership
View Awards

144 Hwy 81 West

McDonough, GA

30253

Directions

By Type

Showing 8,666 reviews

January 30, 2024

Right on time. Kept me informed! Like the new video explaining what is going on! More

by toney.tj
Recommend Dealer
Yes
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Toney.tj! Please let us know if there is ever anything else we can do for you! Safe travels!

January 30, 2024

Worked with Jermaine and he was fantastic. Did the best he could to make sure we got a good deal, genuine guy. More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Nnhat200227, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

January 30, 2024

Great! Good Job! ?? Yay! ?? Yep! Exactly! Yay! Exactly! Yay! ?? Yay! Yep! ?? More

by Beverly
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reid Millikan
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Beverly, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

The technician doing the car was fine, I just usually have my car pulled in and ready to go, but I had to ask where it was and go find it. More

by Dryka5
Recommend Dealer
Yes
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Dryka5! We can't wait to see you again, have a great day.

January 30, 2024

The technician doing the car was fine, I just usually have my car pulled in and ready to go, but I had to ask where it was and go find it. More

by Dryka5
Recommend Dealer
Yes
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Dryka5, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

January 30, 2024

Came for an oil change and got quick and considerate service. Someone give Victoria a raise! Very professional, polite and funny. More

by Sewell5094
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sewell5094! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

I don't think the technician wants to find anything wrong with the car. Then he doesn't have to work on it. More

by Policeinterceptor
Recommend Dealer
No
Employees Worked With
Victoria. But I do not blame her. She is being told bogus info from the technician
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Policeinterceptor, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. Your top concern was that the vehicle was vibrating while driving 80 mph on the interstate. We inspected all tires, balanced the tires, and couldn’t duplicate your concern. We also reached out to Toyota for technical assistance. Our service manager called you last week and explained that when we test-drove the vehicle at 70 MPH, we did not feel any vibrations and that we are not allowed to drive any vehicles above speed limits, therefore we couldn’t duplicate your concern and there is nothing else we can do for you at this time.

January 30, 2024

Comfortable environment, friendly staff, quick and efficient service. Overall my experience was positive. Highly recommended. More

by annakaye.burgher
Recommend Dealer
Yes
Employees Worked With
Lavar
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Annakaye.burgher! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

Great customer service. Reasonable wait time for service. I enjoyed receiving a video explaining the multi point inspection, it was helpful and provided details about things More

by Ljanielle
Recommend Dealer
Yes
Employees Worked With
Victoria
Report | Print
Feb 02, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Ljanielle! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 30, 2024

Oscar is always tops! Keeps me informed of time , costs and options.???? A++ Outstanding!! 👍💪 The Best! More

by jhudson1405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Johnson
Report | Print
Jan 30, 2024 -

jhudson1405 responded

Can’t beat the service!

1
...
160
161
162
...
867