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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,665 reviews

January 21, 2024

MY SALES representative was awesome, the whole process at dealership was not stressful, glad I got my car from there More

by MROBBIE421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Mrobbie421, thank you for your kind words and congratulations on your new vehicle! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

January 20, 2024

I went to GM about a charge that I didn’t think was fair for me to pay, and they refunded my money More

by 1doolebug
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Ray
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, 1doolebug! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 20, 2024

The dealership was great. Max was very helpful in buying my new truck today. Everything went smooth More

by br_duncan
Recommend Dealer
Yes
Employees Worked With
Max
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Br_duncan, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 20, 2024

Reid was great! Keep me informed, updated me throughout the time I was waiting and made sure I understood what was going on with my vehicle! Would definitely recom More

by c.good1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

C.good1, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 20, 2024

Great place to get your vehicle serviced. The techs are superb. Go get them there More

by mlecointe21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mlecointe21! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 20, 2024

Cori and Mallory were great to work with! Appreciate the honesty and friendliness. Happy with the transaction More

by jbmmay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cori
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jbmmay! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 19, 2024

This is my 3rd brand new Toyota Corolla. .. love the attention to deal, with a personal touch... Thank you More

by angiepratt845
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy Sales Manger , William Mason, Jeromy Jones
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Angiepratt845! Thanks again for your business! Take care!

January 19, 2024

I like the professionalism of the attendants and the video that explains what services were provided. More

by VDBLUE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vdblue50! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 19, 2024

Katie was exceptionally helpful, and the work was completed in a timely fashion. Truck rides a bit smoother as well, though I may need to come back on soon for additional work. More

by Clayton.whitman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerce, Pedro Ramires
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Jan 23, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Clayton.whitman1! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 18, 2024

Poor customer service, Had both ball joints changed then both control arms, they never aligned the front end afterward. Both front tires had to be replaced due to worn outside edges. I’ve never seen a shop More

by NEILLTAMMY11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Neilltammy11, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

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