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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,665 reviews

January 17, 2024

When I was finally able to get a hold of someone, he was extremely helpful and I’d highly recommend their service department. More

by Mdk4848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lavar
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Mdk4848! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

I had my wife's Toyota Rav 4 serviced at Jim Ellis Toyota and was pleased with the service I received. Oscar was my contact and he was very courteous and professional about it. I will be using this dealershi More

by Jeffrey Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Jeffrey Bailey! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

All is well with my service, I informed you about my car needs and upcoming services need. More

by msacoffer44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Msacoffer44! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

Attentive, thorough, thoughtful ( nice to have an actual snack bar w/ someone managing it. Extra thoughtful ( driver took us to lunch and picked us up). Wow! Great service on our little Prius. More

by Theverandasenoia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Theverandasenoia! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

Great customer service, worked tirelessly to make sure my Truck was serviced in a timely manner!!!! More

by T4128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, T4128! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

Was sold a battery that I didn't need, they told me it wouldn't hold a charge when fixing alternator, but it was charged and is holding at 13 volts More

by Ckpetrelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Ckpetrelli, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. We would like to have a better understanding about your experience. Please reach out to us at (770) 746-9374 at your earliest convenience and we will do our best to resolve this with you.

January 17, 2024

I appreciate the care and concern Oscar showed me. He helped me with financing when I couldn't afford the recommended service. I really enjoyed the text update service. That is an awesome feature! More

by nhigh1913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nhigh1913! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

January 17, 2024

Friendly welcoming good customer service amazing team members it's always a pleasure I'm glad chose Toyota McDonough.. More

by andrealewis7272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Andrealewis7272! Thanks again for the positive feedback, and we hope that you have a great day!

January 17, 2024

Not bad in custom service the mechanic are very knowledgeable custom service could be more informative about whats going and under standing the issue. More

by standtall505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Standtall505! Thanks again for your business! Take care!

January 17, 2024

Always a pleasure and treated so well by Oscar! Makes going to Jim Ellis a great experience. More

by CRAZY4MUSIC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Crazy4music7! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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