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Jim Ellis Toyota of McDonough
McDonough, GA
8,651 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,651 reviews
November 24, 2023
I had to bring my car into the dealership because of contaminated fuel. Raymond was extremely helpful and very pleasant. He kept me updated with the findings. We need more people like Raymond with Gre contaminated fuel. Raymond was extremely helpful and very pleasant. He kept me updated with the findings. We need more people like Raymond with Great Customer Service skills. Thank you More
by LINDAP3723
Verified CustomerEmployees Worked With
November 24, 2023
Thanks to Hudson for taking great care of me in the purchase of my new car. An even bigger thanks for helping take care of an issue we noticed and fixed right away for me. I’ll be back for future Toyot purchase of my new car. An even bigger thanks for helping take care of an issue we noticed and fixed right away for me. I’ll be back for future Toyota services and purchases! More
by renaelawson
November 24, 2023
I would like to thank Mr. Leon and Mr. Ali for getting us into our 2024 RAV4, Everything was done with Excellent Customer Service, from the beginning to the end. I will recomm Leon and Mr. Ali for getting us into our 2024 RAV4, Everything was done with Excellent Customer Service, from the beginning to the end. I will recommend Jim Ellis and Leon and Ali to my friends and family that’s looking to buy. Thanks to Zack in Finance for getting us approved More
by sharwatk
November 23, 2023
A very professional and welcoming environment. I would definitely recommend this dealership and have to many more people. Thank you for my 2023 Corolla. - Dalton Lowery Jr I would definitely recommend this dealership and have to many more people. Thank you for my 2023 Corolla. - Dalton Lowery Jr More
by Dalton Lowery Jr
Employees Worked With
Other Employees :
William Mason, Malcolm Redd, David Ray
November 23, 2023
Received email following day stating I missed my appt and ty o reschedule. Called the number to speak to Service dept and some guy who answered seem exasperated that I called to tell I was at appt and eventu ty o reschedule. Called the number to speak to Service dept and some guy who answered seem exasperated that I called to tell I was at appt and eventually told me nothing they could do about it. Called yo speak to GM but received no call back yet. May not come back due to rudeness by someone in service and no call back from GM. Do not care about me...I don't care about you. More
by Walkerg1242
November 23, 2023
The service was great. Good costumer service the waiting time was ok, i can réfère someone to Toyota Good costumer service the waiting time was ok, i can réfère someone to Toyota More
by bonelcadelus
Employees Worked With
November 23, 2023
The staff is friendly and knowledgeable and appears to care about their customers. The dealership is also very clean and well kept. care about their customers. The dealership is also very clean and well kept. More
by bfsimmons14
November 23, 2023
They worked out a great deal for me and had me in a new vehicle the same day. vehicle the same day. More
by meaganpearson75
