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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,766 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,766 reviews

December 19, 2023

Stated car was washed car was not washed no one followed up to make sure service was complete I set for an additional hour after the oil change waiting for someone to alert me unacceptable. I loved the fact More

by rosalynlogan177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Dec 23, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 18, 2023

Showed lack of concern only was concerned about how to gain extra money for services More

by Lelliott87le@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see the young lady name that worked with me
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Dec 23, 2023 -

Jim Ellis Toyota of McDonough responded

Lelliott87le@gmail.com, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

December 16, 2023

David Washington was very helpful and made my car buying experience easy. Will definitely be making another purchase at Jim Ellis Toyota. More

by wcchambersinc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Diaz
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Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Wcchambersinc, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 15, 2023

Everyone in the service center (especially Katie) is super respectful and honest. Feeling like they are looking out for my best interest is extremely valuable. Kudos to all of them. More

by Sportsfan5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Sportsfan5150! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 15, 2023

Excelente muy buen servicio lo recomiendo Oscar es unos de los mejores que me a tocado trabajar More

by SAILCONDADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Sailcondado, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 15, 2023

Jim ellis toyota of mcdonough is the best place to purchase a new vehicle...very professional and helpful ..for a new vehicle with great deals see mr.david Washington... More

by travislindsey1717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mason
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Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Travislindsey1717, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 14, 2023

Service Rep was very personable and informative at drop off and pick up. I was impressed More

by ANN.ALBERSTADT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Ann.alberstadt, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 14, 2023

Good customer service, I drive eight miles out of my way to bring my truck here. More

by KIPROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Kiprob! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 13, 2023

Mr Johnson is always a pleasure to work with. I appreciate his kindness and professionalism . Please Thank him for me More

by Cathy Butts
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Jim Ellis Toyota of McDonough responded

Thank you for sharing your experience with us, Cathy Butts! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 13, 2023

Jeremaine was very helpful in finding the perfect car for me. I came in for regular service and left with a brand-new car and a lower car payment!!!. I recommend Jim Ellis Toyota of McDonough if you are loo More

by sandersbibi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremaine Hill
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Dec 15, 2023 -

Jim Ellis Toyota of McDonough responded

Sandersbibi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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