Jim Ellis Toyota of McDonough

The staff is professional, pleasant and great at answering my questions. I believe they strive to get my vehicle serviced and "on the road" as timely as possible. answering my questions. I believe they strive to get my vehicle serviced and "on the road" as timely as possible. More

Hudson was absolutely amazing! Great customer service and patience working with me to find the perfect car for me! He talked me through the whole process and made me feel comfortab Great customer service and patience working with me to find the perfect car for me! He talked me through the whole process and made me feel comfortable with my first large purchase. More

Great customer service, I like the way they treated me that the reason I keep going there that the reason I keep going there More

Service writer was very good and listened. They were very professional. Service time was under 2 hours and I appreciate this. They were very professional. Service time was under 2 hours and I appreciate this. More

Mallory was very knowledgeable about the vehicle. She walked us through every feature of the vehicle and made sure that we were ready before she let us go. The finance process was seamless. Everythin She walked us through every feature of the vehicle and made sure that we were ready before she let us go. The finance process was seamless. Everything was explained thoroughly. We could not be happier. More

They promised my car by Wednesday and it was ready Wednesday. I had told them that I needed it for a dr appt Thursday morning at 9am Wednesday. I had told them that I needed it for a dr appt Thursday morning at 9am More

Very good service. In and out very quickly. Liked the car wash also. Liked the beavage bar also In and out very quickly. Liked the car wash also. Liked the beavage bar also More

We need more people like you in the world. I appreciate your kindness and thoughtfulness. I appreciate your kindness and thoughtfulness. More

Jamari was very helpful & respectful made my visit alot easier than usual enjoyed my experience easier than usual enjoyed my experience More

My name is David F Hopper, Jr. The oil cap on my 2018 RAV 4 was not put back on after an oil change. I was alerted to that by a lot of black smoke and the smell of burning rubber c The oil cap on my 2018 RAV 4 was not put back on after an oil change. I was alerted to that by a lot of black smoke and the smell of burning rubber coming from the hood of my vehicle. It took y'all 4 days to haul my vehicle in by a tow truck to get it fixed, after many calls and some emails. I asked for a life time warranty on the engine that y'all said was not harmed. Y'all said 'no'. I had 40,000 miles on my vehicle at that time. If it wasn't harmed, then why not? There is still oil stains on my driveway from this incident. I was told that would be taken care of. Still waiting. I purchased two new tires after being told that I needed the tires because of thread wear and yet I received a video from the mechanic stating that my tires were good. How would you rate a service like this if it were your vehicle? I purchased the vehicle new from your location. Y'all have taken care of 3 of my Toyota vehicles, in the past. More