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Jim Ellis Toyota of McDonough
McDonough, GA
8,659 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,659 reviews
November 10, 2023
Jamari was very helpful & respectful made my visit alot easier than usual enjoyed my experience easier than usual enjoyed my experience More
by kingtim2121
Verified CustomerEmployees Worked With
November 09, 2023
When I tell you this place goes the extra mile to make sure you're satisfied, I mean it. They had us smiling and laughing. Tre Knox was Profesional & fun to work with. I'll be back when I am ready sure you're satisfied, I mean it. They had us smiling and laughing. Tre Knox was Profesional & fun to work with. I'll be back when I am ready to buy again. More
by Cammie
November 09, 2023
My name is David F Hopper, Jr. The oil cap on my 2018 RAV 4 was not put back on after an oil change. I was alerted to that by a lot of black smoke and the smell of burning rubber c The oil cap on my 2018 RAV 4 was not put back on after an oil change. I was alerted to that by a lot of black smoke and the smell of burning rubber coming from the hood of my vehicle. It took y'all 4 days to haul my vehicle in by a tow truck to get it fixed, after many calls and some emails. I asked for a life time warranty on the engine that y'all said was not harmed. Y'all said 'no'. I had 40,000 miles on my vehicle at that time. If it wasn't harmed, then why not? There is still oil stains on my driveway from this incident. I was told that would be taken care of. Still waiting. I purchased two new tires after being told that I needed the tires because of thread wear and yet I received a video from the mechanic stating that my tires were good. How would you rate a service like this if it were your vehicle? I purchased the vehicle new from your location. Y'all have taken care of 3 of my Toyota vehicles, in the past. More
by dfhopperjr
Employees Worked With
Several people including a service manager by the name of David messed up big time.
November 09, 2023
Great service, not pushy and included a car wash! Also has a nice waiting area with complimentary coffee bar! Also has a nice waiting area with complimentary coffee bar! More
by rc
November 09, 2023
Oscar was Professional and thorough throughout the entire process . Excellent customer service . I am pleased process . Excellent customer service . I am pleased More
by JESPAT99
Employees Worked With
November 09, 2023
I can not give a review because the repair has not been made. There seems to be an issue with a different aftermarket part that is a different part than my part and we are working with Toyota about the war made. There seems to be an issue with a different aftermarket part that is a different part than my part and we are working with Toyota about the warranty issue. More
by PHYADUCK82
Employees Worked With
November 08, 2023
They made the experience of buying my first car quite easy and was relatively a fun experience. easy and was relatively a fun experience. More
by aaronmccullough48
November 08, 2023
Great service. Excellent follow up. Will def use again and recommend to family and friends! Excellent follow up. Will def use again and recommend to family and friends! More
by washington06431
Employees Worked With
November 08, 2023
Service provided in a timely fashion! Like no other dealership! They are the best hands down! Never seen service be done this fast at any other dealership. Like no other dealership! They are the best hands down! Never seen service be done this fast at any other dealership. More
by J King
Employees Worked With
Katie Kerce
November 08, 2023
The dealership was very helpful and knowledgeable about the car I wanted. Everything went smoothly. the car I wanted. Everything went smoothly. More
by kmart
