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Jim Ellis Toyota of McDonough
McDonough, GA
8,621 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,621 reviews
October 18, 2023
Today we purchased a new Toyota from Jim Ellis. Our salesman, Leon Poole, is exceptional, no pressure and knowledgeable. Met the manager also great. If there were a 10-star rating, Leon Poole es Our salesman, Leon Poole, is exceptional, no pressure and knowledgeable. Met the manager also great. If there were a 10-star rating, Leon Poole eserves 10-star rating. More
by Repeat
October 17, 2023
The customer service is great from the time you walk in till you leave thankyou till you leave thankyou More
by hasakwa74
Verified CustomerEmployees Worked With
October 17, 2023
this dealership had done a great job servicing car for years ! Thank you ! I look forward for my next service . years ! Thank you ! I look forward for my next service . More
by vevenormil
October 17, 2023
The past three times I’ve had service at your dealership. First time left radiator cap off second time left the old cap off the third time and I couldn’t find my keys. I’m at find me another place to get ser First time left radiator cap off second time left the old cap off the third time and I couldn’t find my keys. I’m at find me another place to get service. Three strikes you’re out at Jim Ellis service my vehicle ever since it was brand new at that dealership the past three times has been horrible. and had to remind him about my coupon that I already gave him. More
by BRETTWINDOlph
October 17, 2023
Very good service. Polite and courteous employee. Service was good and timely. Pictures of the service were nice to see Polite and courteous employee. Service was good and timely. Pictures of the service were nice to see More
by psh
Employees Worked With
October 14, 2023
Good work,good workers must of the time,on time. Honest rates.Joh done right. Honest rates.Joh done right. More
by Soloman1
Employees Worked With
October 14, 2023
So far so good, no complaints here. I love my truck, and the customer service I love my truck, and the customer service More
by Edwindaw
Employees Worked With
October 14, 2023
I had to wait days after purchased to get the tires and package installed after I was promised it would be done on Tuesday. I’m still waiting on my second key on my brand new 4Runner with no communication package installed after I was promised it would be done on Tuesday. I’m still waiting on my second key on my brand new 4Runner with no communication on it. More
by TANNAHWILSON
October 13, 2023
Reid goes above and beyond for his clients he keeps you informed. With him as you advisor you can just sit back and relax and know you vehicle is in great hands. informed. With him as you advisor you can just sit back and relax and know you vehicle is in great hands. More
by Jjoseph3505
