Jim Ellis Toyota of McDonough

Can not believe this happened! Talked with Jamari Byars, who did an awesome job and is not the problem, about buying a truck. The truck was on the lot but had been used by the gene Talked with Jamari Byars, who did an awesome job and is not the problem, about buying a truck. The truck was on the lot but had been used by the general manager, Ryan Mclntyre I assume, the whole weekend so some of his things were in the truck. I was told he was also interested in the truck but was made aware that I had first pick if I wanted to buy the truck. We go through the process of buying the truck back and forth all day to finally settle on a price and go through with the purchase. Once agreed on a price Jamari tells me the general manager has to make sure it’s fine, which seemed odd because I thought I had the choice. Few hours go by and I receive a text saying that the general manager is going to buy the truck. Pretty ridiculous to me that a vehicle is listed to the public and agreed to be sold to the customer but a worker has more precedence and is able to just swoop the truck from under you. Unbelievable customer service, I will not buy a vehicle from here. More

Showed lack of concern only was concerned about how to gain extra money for services gain extra money for services More

David Washington was very helpful and made my car buying experience easy. Will definitely be making another purchase at Jim Ellis Toyota. experience easy. Will definitely be making another purchase at Jim Ellis Toyota. More

Excelente muy buen servicio lo recomiendo Oscar es unos de los mejores que me a tocado trabajar de los mejores que me a tocado trabajar More

Jim ellis toyota of mcdonough is the best place to purchase a new vehicle...very professional and helpful ..for a new vehicle with great deals see mr.david Washington... purchase a new vehicle...very professional and helpful ..for a new vehicle with great deals see mr.david Washington... More

Everyone in the service center (especially Katie) is super respectful and honest. Feeling like they are looking out for my best interest is extremely valuable. Kudos to all of them. super respectful and honest. Feeling like they are looking out for my best interest is extremely valuable. Kudos to all of them. More

Good customer service, I drive eight miles out of my way to bring my truck here. to bring my truck here. More

Service Rep was very personable and informative at drop off and pick up. I was impressed off and pick up. I was impressed More

Jeremaine was very helpful in finding the perfect car for me. I came in for regular service and left with a brand-new car and a lower car payment!!!. I recommend Jim Ellis Toyota of McDonough if you are loo me. I came in for regular service and left with a brand-new car and a lower car payment!!!. I recommend Jim Ellis Toyota of McDonough if you are looking for new or used cars. Special shout-out to my service guy, Reid, for taking great care of my car and me. You've got a customer for life More

Mr Johnson is always a pleasure to work with. I appreciate his kindness and professionalism . Please Thank him for me I appreciate his kindness and professionalism . Please Thank him for me More