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Jim Ellis Toyota of McDonough
McDonough, GA
8,633 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,633 reviews
August 02, 2023
Promote Luis. He got me my car in under 2 hours which was the shortest amount of time I spent in the dealership. He made the process easy. He's GOATED in my book He got me my car in under 2 hours which was the shortest amount of time I spent in the dealership. He made the process easy. He's GOATED in my book More
by edenjh08
Verified CustomerEmployees Worked With
August 02, 2023
Nice and comfortable waiting area with complementary coffee. Was great watching a video with the mechanic explaining the details of my car. Also great that I was in and out of there in less than an hour coffee. Was great watching a video with the mechanic explaining the details of my car. Also great that I was in and out of there in less than an hour. I used to hate having to go get oil changes but this wasn’t bad at all. Thanks More
by Bulldawgmichael
Employees Worked With
Alex paige
August 02, 2023
Quality of customer service and vehicle maintenance quality are very, very, very, very, very,very poor. quality are very, very, very, very, very,very poor. More
by DEBRA.CLAYBORN7811
Employees Worked With
August 02, 2023
My salesman David Washington was very informative and patient. He explained and showed all the car details to me. patient. He explained and showed all the car details to me. More
by slcoop62
Employees Worked With
August 02, 2023
Great group of sales and financial employees. Will return in the future to buy my next vehicle. Will return in the future to buy my next vehicle. More
by jmorris2014
Employees Worked With
August 02, 2023
The service and sales department personnel are always great! I'm impressed by the dealership's process of keeping me informed of the status of my car being serviced. They have made me a loyal customer. great! I'm impressed by the dealership's process of keeping me informed of the status of my car being serviced. They have made me a loyal customer. Great job! More
by keig9402
Employees Worked With
Other Employees :
Lavar Freder
August 02, 2023
The purchase experience was quick, easy, and painless. Customer service is excellent! I’m pleased with the overall experience. Customer service is excellent! I’m pleased with the overall experience. More
by christophertflatt
August 01, 2023
Very fast and always do a great job and I will definitely recommend to a friend recommend to a friend More
by Dollaz84
August 01, 2023
Reid is everything one could want to fulfill this customer service role. Great personality, genuinely cares about the customers experience. He’s helped my family for years and continuously exceeds ex customer service role. Great personality, genuinely cares about the customers experience. He’s helped my family for years and continuously exceeds expectations. Really appreciate him. Thanks for making everything seamless. More
by Jared
Employees Worked With
