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Jim Ellis Toyota of McDonough
McDonough, GA
8,633 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,633 reviews
July 30, 2023
On July 27, 2023, I Jose Girot, Left my Highlander for oil change and service. Inspection resulted in changing the right rear tire due to a plug on the tire wall. I understand the safety concerns. My oil change and service. Inspection resulted in changing the right rear tire due to a plug on the tire wall. I understand the safety concerns. My wife noticed the next day that the glove compartment would jot properly close. Well it is obvious that the mechanic broke a plastic part and the glove compartment will not close. The mechanic was looking for the tire lug nut lock. He naturally took everything out of the glove compartment and then proceeded to jam everything back in without properly distributing and forced the glove compartment to close and broke the lower left mechanism. This negatively reflects bad on the mechanic but also on the dealership! No integrity at all to own what he had done, how stupid the mechanic looks now, did he think we would not notice?? I called the rep David Ray on July 28, 2023, and he did not reply back. Another bad customer service. With prices going up everyday at the dealership you would think that your employees are responsible and trust worthy! No - zero customer service! Let’s see if someone actually reads this and calls me back at 678-876-5551. Or it is just an informal process to just go thru the motion that survey are send but NOT actually read or any action taken!!! More
by Jose Girot
Verified CustomerEmployees Worked With
David Ray - poor service rating
July 30, 2023
The customer service is always great. I was in and out in a timely manner. I was in and out in a timely manner. More
by artgordon12
Employees Worked With
July 30, 2023
Loved the updated video. The service was quick. Friendly staff. Great communication between employees and customer. The service was quick. Friendly staff. Great communication between employees and customer. More
by j9fischer
Employees Worked With
July 30, 2023
No response at this time. I have not received my vehicle from this dealership and they have sold my car I traded in. I have not received my vehicle from this dealership and they have sold my car I traded in. More
by LASHAWN_JC
Employees Worked With
July 30, 2023
This dealership is very professional and customer centered. We had a five-star experience from beginning to end. centered. We had a five-star experience from beginning to end. More
by agee7530
Employees Worked With
July 30, 2023
Very accommodating with no issues with a trade in and purchase. Every department was friendly and respectful. purchase. Every department was friendly and respectful. More
by agee7530
Employees Worked With
July 29, 2023
Leon was the most knowledgeable as well as the best salesman ever! He was super helpful and we ended up with a new car! salesman ever! He was super helpful and we ended up with a new car! More
by madisynivy2
Employees Worked With
July 29, 2023
The entire staff of Jim Ellis Toyota is extremely friendly. Working with Keisha S was an unforgettable experience that I’d recommend to anyone that is in the market for a vehicle. Her charismatic per friendly. Working with Keisha S was an unforgettable experience that I’d recommend to anyone that is in the market for a vehicle. Her charismatic personality and vast knowledge of her job is what leads me to have the utmost confidence in Toyota. People like Keisha are the reason why I’ll always seek to do business with Toyota for years to come. More
by Bryan V
Employees Worked With
July 29, 2023
I will never return to this dealership again because of the poor service I received. the poor service I received. More
by BPARISH
July 29, 2023
If you are looking for a great deal please visit and ask for Hudson. He can make it happen😊 thank you Mallory! for Hudson. He can make it happen😊 thank you Mallory! More
by sbpinkston
