Jim Ellis Toyota of McDonough

He was very informative and helpful with the need to help me to keep maintenance on my truck updated me to keep maintenance on my truck updated More

Jeremaine Hill- this was a very pleasant and fun experience. Mr. Hill was a pleasure to work with and kept me engaged. Mr.walker was very pleasant as well. experience. Mr. Hill was a pleasure to work with and kept me engaged. Mr.walker was very pleasant as well. More

Jim Ellis Toyota of McDonough did an awesome job on my vehicle during my service . Oscar explained the details and was very professional and courteous. vehicle during my service . Oscar explained the details and was very professional and courteous. More

Most everything went as expected. Everyone was wonderful. I was supposed to get a tire rotation, but they said they'd have to replace all of the lugnuts. I opt'd out due to a lack o Everyone was wonderful. I was supposed to get a tire rotation, but they said they'd have to replace all of the lugnuts. I opt'd out due to a lack of funds. All the employees were very informative and courteous. More

Very professional Service Advisors at Jim Ellis. Great communication from Oscar Johnson. Car was back on time and thankfully he gave me an estimate of repairs before they started the work. I’v Great communication from Oscar Johnson. Car was back on time and thankfully he gave me an estimate of repairs before they started the work. I’ve been using this dealership for 18 years . I’m glad Ellis retained the valuable employees when they purchased this dealership. I’ve worked with Reed, Raymond and maybe 1-2 other service advisor during that time. Now I’m working with Mr. Oscar Johnson,, and I have to say that all the advisers I’ve worked with should be taken care of and retained because they all do amazing job. I bring up this point because it seems, especially here in Atlanta, some dealerships have service advisors that really shouldn’t even be working with the public let alone working in an industry where professionalism, courtesy and the ability to do their job correctly play such a big role. Thank you, Jim Ellis, for hiring incredible professionals like Mr. Johnson, and the other advisers I’ve worked with at Jim Ellis. Please make sure these folks are compensated well and retain them because all dealerships in Atlanta aren’t able to operate at a high standard such as this one. I feel its because of the people that I mentioned above who give your automotive dealership such a well-deserved reputation. After all, I don’t meet or work with the managers or the owners of the company. It’s Mr. Johnson, who is the face of your company; and he represents you in a highly professional way. Regards, Charles W Arvey More

Brian was absolutely Awesome! He was very knowledgeable of Toyota products, the Tacoma and had a LOT of patience with us. He was very knowledgeable of Toyota products, the Tacoma and had a LOT of patience with us. More

Had an appointment for 3:30 to rotate tires. Truck was still sitting in parking spot at 4:20 where they parked it after I drove up. Girl came to me to tell me truck was about done. I said that’s Truck was still sitting in parking spot at 4:20 where they parked it after I drove up. Girl came to me to tell me truck was about done. I said that’s not true because it’s still sitting in spot where they parked it. She said let me go check on why they haven’t got to it yet. Someone finally came and got truck. It took them 1 1/2 hours to rotate my tires. Truck would still be sitting there if she hadn’t gone and told someone. Another service I had done a few months ago they lost my wheel cap and had to replace it. Service done a months before that they took 2 1/2 hours to rotate tires. Service Manager needs to get out of his office and stay on top of things and talk to the customers to make sure they are being taken care of in a timely manner. More

Good, other than the complementary car wash I was in and out in under an hr. This is the second time I have had service and no complementary car wash. out in under an hr. This is the second time I have had service and no complementary car wash. More

The parts and service department are top notch. McDonough is lucky to have Jim Ellis Toyota as our local dealership. McDonough is lucky to have Jim Ellis Toyota as our local dealership. More

I was truly surprised when I drove in. I was greeted with a smile. That plays a real big part! Then in the customer service area. I was greeted again asking do I want something to drin I was greeted with a smile. That plays a real big part! Then in the customer service area. I was greeted again asking do I want something to drink and she prepared me something that was really good. ( I can't remember what it was) but it just blew me away. More