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Jim Ellis Toyota of McDonough
McDonough, GA
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,624 reviews
April 22, 2023
Was in for 40,000 miles check up and oil change. For the third time ( 2 previous service trips) i I let them know i was still getting water retention in the doors. Victoria was not willing to help b For the third time ( 2 previous service trips) i I let them know i was still getting water retention in the doors. Victoria was not willing to help by saying well you have to pay for this. I told her the last time I was in they supposedly fixed it and said if I had any more problems to let them know. I did not feel I should have to pay for this . After going around with her I finally said I wanted to speak with the service manager. After I spoke with the service manager he did some research and he informed me that Toyota was aware of it, and it should have been fixed previously, and that he would take care of it. As far as I know now it was corrected. If I experience any more problems, I will be taking the car back for this. More
by bevflyhigh00@earthlink.net
Verified CustomerEmployees Worked With
Victoria and finally the service manager
April 22, 2023
He was great to work with, answered any questions while waiting on vehicle to arrive. waiting on vehicle to arrive. More
by dshelby1966
Employees Worked With
April 22, 2023
Was not planning on buying a new car as of yet. I wanted to see my options. Jamari made my experience the most rewarding that I went ahead and bought a vehicle. I highly recommend going to see him I wanted to see my options. Jamari made my experience the most rewarding that I went ahead and bought a vehicle. I highly recommend going to see him when you’re ready to buy a new car! More
by Tesposito106
Employees Worked With
Other Employees :
Lacy Rubin, Kenneth dukes
April 21, 2023
Anytime I come to this location, my family and I are treated with the best customer service. Gary and Luis are really great! And the whole service team is always amazing. treated with the best customer service. Gary and Luis are really great! And the whole service team is always amazing. More
by ajscurry
Employees Worked With
Other Employees :
William Mason
April 21, 2023
Brian was so helpful in the car buying process. He simplified everything for ease of understanding. We made contact when I called about an inquiry on a specific vehicle I was looking for. He asked He simplified everything for ease of understanding. We made contact when I called about an inquiry on a specific vehicle I was looking for. He asked to take down my cell number and keep me in touch of when the vehicle would arrive or if another one was on the way. He kept me in touch every day about the vehicle I was looking at and helped me buy the vehicle the same day of arrival. Highly recommend this dealership and Brian!!! More
by ellangham5
April 21, 2023
Great service provided to me. Very professional. Everyone was very friendly and knew what they were doing. Very professional. Everyone was very friendly and knew what they were doing. More
by Paul.1800
April 21, 2023
Service is very timely, service technician very professional and knowledgeable. Recommended only what was needed. professional and knowledgeable. Recommended only what was needed. More
by masonp1
Employees Worked With
April 20, 2023
The wait wasn't too long and Mr Oscar was very nice he walked me through the parking lot to show me where my car 🚗 was i was really pleased walked me through the parking lot to show me where my car 🚗 was i was really pleased More
by Mderose48@gmail.com
Employees Worked With
Mr Oscar Johnson
