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Jim Ellis Toyota of McDonough
McDonough, GA
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,624 reviews
April 11, 2023
My service person could use a customer service class. He sent a text stating car completed but never followed up with me in a conversation, no thank you for choosing us...nothing. So I paid and walked ou He sent a text stating car completed but never followed up with me in a conversation, no thank you for choosing us...nothing. So I paid and walked out. Debating on whether or not to even come back. My other service people in the past have been top notch, from start to finish. More
by HMF1218
Verified Customer
April 11, 2023
The service department is helpful and great with providing updates on the status. The coffee bar is a nice touch providing updates on the status. The coffee bar is a nice touch More
by ShelbyLMorrison
April 11, 2023
Reid always does a fantastic job taking care of us and our vehicle. He is the best. our vehicle. He is the best. More
by Wilsontod
Employees Worked With
April 11, 2023
David Washington was awesome! He really listened to what we needed and helped us accordingly! Highly recommend him and the dealership! He really listened to what we needed and helped us accordingly! Highly recommend him and the dealership! More
by lisa arce
Employees Worked With
April 11, 2023
David Washington is really good with us ,he really help a lot with everything that we need lot with everything that we need More
by leac22
Employees Worked With
April 11, 2023
Nichelle greeted me at the car. Although I arrived after technicians had left for the day, she explained that my car would be checked the next day. The next day, she kept me notifie Although I arrived after technicians had left for the day, she explained that my car would be checked the next day. The next day, she kept me notified of the status and progress. It was a wonderful service experience. More
by larryvicky.smith
Employees Worked With
Nichelle Hicks
April 11, 2023
Overall great service. Service representative was very pleasant and informative. Was hones about my wait time for the recall repair. Service representative was very pleasant and informative. Was hones about my wait time for the recall repair. More
by Mike7Mc
Employees Worked With
Katie Kerce
April 11, 2023
Great customer service. Explained my warranties and ensured that I understood my purchase. I will be returning for all future services. Explained my warranties and ensured that I understood my purchase. I will be returning for all future services. More
by Lsmith34
Employees Worked With
