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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,696 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,696 reviews

February 18, 2023

Bad attitude doesn't adhere to agreement when car was purchased. My 12v port has not worked properly since I bought the car and you want 170.00 to look at it? There is record of my complaint on file. More

by MISSYTHOMPSON431145281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

Missythompson431145281, we are so disappointed to learn of this situation you have described. Please give us a call at (770) 746-9374 and we will do our best to make this better. We hope to hear from you soon.

February 18, 2023

Never got over what Mr roach did to me. Sat me up and burned me over any salesman an finance man working with him did to me. Every promise was a pure lie as he left the next day to a job wa More

by Dannyewells1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Dannyewells1959 responded

It was getting late into the night an i was going in 4 surguery on my spine. Was told less wrap it up 4 now. Was told make sure i come bk atleast 1 wk b4 my 1st payment an he'd get me a better rate. Drop the 1000 charge on lo jack i didnt want or no anything about. Working with me on 2 other fees or promises. Went home found my surguery date and called my sales rep to tell him date an time id b back to restructure. Was told he no longer worked there he had a job on a oil rig in texas waiting on him an last night was his last night to b there. Im sorry but this was planned calculated and just burnt me. Im disabled and was going in 4 spine surguery an he told me more our rt lies than any time ever in my 64 yrs. I came bk to ask for help and thats another story but got litterly sent on my way. Car has leaked water in floorboard sinse day 1 . Ive had new windshield. Sun roof looked at and all drains cleaned and still soaks inside. I dealt with all this and paid in full. Its on me to trust and the water leak ive dealt with sinse jan of 2016. All i ever wanted was the promises to me honored an ill do an did my part. He knew it was his last night there and i was litterly his last coustomer. He got me. Worste treated buying a car in my life. Tring to explain to anyone was a zero. Glad finally got off my chest and can accept an walk away.not a word i gave in this is anything but the truth. Just a hard ruff expensive lesson that took years to put behind me and own title. Worste example of integrity shown ever. Lol in texas on a oil rig.

Feb 18, 2023 -

Dannyewells1959 responded

My mistake previous date . Not 2016. My bad. Jan 2018 is when this nightmare happend to me just buying a used car.

February 18, 2023

Excellent customer service! I was in and out in less than 45 minutes. Highly recommend! More

by washington0643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Washington0643! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

February 18, 2023

Exceptional service, customers service courteous professional and detail oriented, place clean and very happy with my service More

by Lorna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Lorna! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

February 18, 2023

Got my car out in under an hour! ! Was given incredible service! Oscar was great! More

by katlynfuller081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for your business! Take care!

February 18, 2023

Dylan was so amazing. He had King work with me on my purchase. It was such an amazing experience. King help me work a great deal. I would recommend king or Dylan for your More

by Darleyne0963
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
King Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kersey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Jim Ellis Toyota of McDonough responded

Darleyne0963, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

February 18, 2023

Great service, very kind and friendly staff. Good refreshments, all around a good experience for me More

by BENBLACKWELL2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie, William Mason, John Gliem, David Ray
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

It is great to read such wonderful comments about your recent experience with us, Benblackwell2003! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 17, 2023

Jamari Byars was absolutely incredible! He went above and beyond for both my mother and I! Inquired on a car and less than 24 hours later I’m driving off in my new Sorento! Thank you and go More

by Moorebrenda957
Recommend Dealer
Yes
Employees Worked With
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Payne
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Moorebrenda957, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

February 17, 2023

Brian Ogoo is the best! Overall a great salesman explained everything in detail.would recommend to others. More

by STACEYMEEK123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Ogoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Staceymeek123, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 17, 2023

Jeromy Jones is an amazing Salesperson, very professional with great customer service. He communicated via email, confirmed the vehicle was available and connected me with his Sales Manager Kelvin Walker and More

by braelyn.turner
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeromy Jones
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Braelyn.turner! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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