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Jim Ellis Toyota of McDonough

McDonough, GA

4.9
8,857 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com. We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,857 reviews

March 01, 2023

The quality of service was rushed and VERY poor. It took them 4hours and 40 mins to do an oil change and supposably a transmission fluid flush even though I had scheduled an appointment online and d More

by Nita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradley Jason and Lavar Anthony Frederick
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Nita, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon.

March 01, 2023

My salesman’s name was Jeremaine Hill, and he was great. Very personable and held good conversation. But, it took entirely too long to get into finance and made my wait very long and slightly annoying. More

by c.west529
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremaine Hill
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 01, 2023

Have been taking our vehicles here for many years. Service representatives are courteous and always informative about any service needed. More

by Lpsimmons2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Lpsimmons2, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

March 01, 2023

Malcom and Carlos was great I got in and out great job guys thanks I will be back More

by Jayeboy43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Redd
Mar 01, 2023 -

Jayeboy43 responded

Ask for Carlos very good sales rep great customer service in and out grateful for my purchase will come back in again.😊

February 28, 2023

Mallory, Ahmad & Lucy were awesome. They helped me get where I needed and were so patient from the process. This is the second car I’ve bought from Mr. Ahmad and now he has his little p More

by briannawaller7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Briannawaller7, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

February 28, 2023

Jim Ellis Toyota of McDonough is the best Toyota dealership to work with. They will help you find what you want without pressuring you. Go see Leon and he will get you want you want. More

by aly4mom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Aly4mom, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

February 28, 2023

Jim Ellis Toyota is a great dealership. They are very professional and honest. They will take good care of you and make sure all the details are covered. More

by johnhassert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2023 -

Jim Ellis Toyota of McDonough responded

Johnhassert, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!

February 27, 2023

Absolutely an amazing dealership. They really tried to work with me for the best deal on my Camry 2023, and I was very particular with my demands. I ended up walking away satisfied wi More

by RKC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2023 -

Jim Ellis Toyota of McDonough responded

Rkc, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

February 26, 2023

I love coming to the dealership, everyone is so nice and friendly. They get you in and out at reasonable time. I can always count on every service agent to do their very best.kkkkjjjbbvffrrtyhjjjjhuyggguiii More

by jgates9098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Jgates9098, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

February 26, 2023

Very nice and helpful. Knowledgeable about their vehicles. The process of buying went very smoothly. More

by JACRAW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Thorpe
Mar 01, 2023 -

Jim Ellis Toyota of McDonough responded

Jacraw, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

Mar 01, 2023 -

JACRAW responded

Very good customer service and helpful.

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