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Jim Ellis Toyota of McDonough

McDonough, GA

Overview
Employees
Reviews
Vehicles
4.8
8,700 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, ...
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,700 reviews

December 06, 2022

Waited in the car to long before anyone came out to greet me overall I don't think the service was worth The cost thank you. More

by Cobalt6@bellsout.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these
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Dec 08, 2022 -

Jim Ellis Toyota of McDonough responded

Cobalt6@bellsout.net, vehicle care and customer service are our top priorities, and we regret to hear we failed to provide you with the positive experience you deserve. Thank you for leaving feedback. Please reach out to us at (770) 746-9374 so we may identify ways to improve your experience.

December 06, 2022

This is my third vehicle from this location and the service department customer service is great! Oscar was my service representative this time and he was excellent! Reid usually is my representative More

by JanicePriestley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2022 -

Jim Ellis Toyota of McDonough responded

Janicepriestley, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

December 06, 2022

Jim Ellis always works their hardest to make sure that I am taken care of and my family’s vehicle are safe to drive. More

by Belljenn77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Steinetz
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Dec 08, 2022 -

Jim Ellis Toyota of McDonough responded

Belljenn77, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 06, 2022

The service here in Jim Ellis Toyota of McDonough is Excellent. I recommend everyone to come and do bussiness with them More

by Vincentpham1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mallory Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2022 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Vincentpham1998! Thanks again for the positive feedback, and we hope that you have a great day!

December 05, 2022

Great experience Great area Great people and great service. Clean and reliable salesman. Great pri More

by Waredella1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Barahona
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Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Waredella1, your positive review means a lot to us and we’re happy we could help you! Thanks again for your business! Take care!

December 04, 2022

They do a good job; but why a two hour wait for a tire rotation? More

by GRANDYWENDY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name
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Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Toyota of McDonough for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

December 04, 2022

Very professional and helpful. I truly enjoy every time I get service at Jim Ellis Toyota! More

by SERRANOB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Escoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Serranob, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

December 04, 2022

Number one dealer in the ATL area. Would recommend to all Toyota lovers in Ga. More

by klayetown2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Persaud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reid Millikan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Klayetown2, thank you for writing this fantastic review and giving our dealership such a high star rating! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 04, 2022

Everyone at Jim Ellis Toyota McDonough are always so pleasant and helpful from the service area to the sales area. More

by Lottie1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Lottie1950, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

December 04, 2022

No waiting in the Service bay. Service adviser and Mechanic explained issues concerning my vehicle clearly. More

by CDAVIS154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamari Byars
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Jim Ellis Toyota of McDonough responded

Cdavis154, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

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