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Jim Ellis Toyota of McDonough
McDonough, GA
8,665 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,665 reviews
Verified Customer
October 23, 2022
Excellent customer service. Less than hour waiting time. Can’t be it, happy with service Less than hour waiting time. Can’t be it, happy with service More
by MSUAREZ10051968
Employees Worked With
October 23, 2022
Leon is wonderful. .very personable & knows what he Is talking about. Awesome experience! Highly recommend!! .very personable & knows what he Is talking about. Awesome experience! Highly recommend!! More
by kfeltman
Employees Worked With
October 22, 2022
Leon was a great salesman and made the process very easy. We purchased a 19 Toyota RAV4 for my daughter. Thank you! We purchased a 19 Toyota RAV4 for my daughter. Thank you! More
by Wanda
Employees Worked With
October 22, 2022
The customer service representative was very professional and helpful with the service that was delivered. Recommend this location. and helpful with the service that was delivered. Recommend this location. More
by KEKEWELLS1
Employees Worked With
October 22, 2022
Service advisors and manager do a great job, but the mechanic that worked on my truck gets a failing grade. The first visit for a check engine light problem a part was left off, forcing me to return to mechanic that worked on my truck gets a failing grade. The first visit for a check engine light problem a part was left off, forcing me to return to the dealer. Two weeks later my check engine light came back on, causing yet another return visit, not to mention additional expense. I was without my vehicle for two more days as well! I paid a lot of money and am a loyal customer to this dealership. I think mechanics this bad at their job should not work at a major dealership that prides themselves on great customer service. I love my Toyota, but do better. More
by MACH2679
Employees Worked With
David Ray, Victoria steinetz did a good job.unknown mechanic did a bad job
October 22, 2022
I waited until later in the day and was in and out quickly. Good service. Last time I had a mid day appointment and waited over 3 hours. quickly. Good service. Last time I had a mid day appointment and waited over 3 hours. More
by CMORRIS390
Employees Worked With
October 22, 2022
It was my first time at Jim Ellis. It was 5,000 service. Very professional and quick. It was 5,000 service. Very professional and quick. More
by Shanna H
Employees Worked With
October 22, 2022
No wait and the service and advisor was awesome. they really took care of me. Reid is awesome they really took care of me. Reid is awesome More
by mabattle13
Employees Worked With
