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Jim Ellis Toyota of McDonough
McDonough, GA
8,624 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,624 reviews
September 17, 2022
Thanks so much. Everyone was wonderful. Patricia has helped me before. She is great. Everything was explained and options given. Thanks. Everyone was wonderful. Patricia has helped me before. She is great. Everything was explained and options given. Thanks. More
by Teddy bear
Verified CustomerEmployees Worked With
Patricia Silverstein
September 17, 2022
Jim Ellis Toyota did an amazing job with my vehicle when another dealer would not. The customer service was A+ and they made sure I was aware of everything and did their best with servicing me. This is now another dealer would not. The customer service was A+ and they made sure I was aware of everything and did their best with servicing me. This is now my permanent home for servicing my car. More
by Emanuel Montford
September 17, 2022
Great dealership, professional people. The appraisal process for my trade in was touch and go for a sec but it all worked out Rose is the best! Very knowledgeable and took great care of me The appraisal process for my trade in was touch and go for a sec but it all worked out Rose is the best! Very knowledgeable and took great care of me. Always returned calls, always professional, and so easy to work and communicate with. I appreciated Michael for answering all my questions and going the extra mile to make sure I understood everything More
by MW
September 16, 2022
Leon poole and the jim ellis team went above and beyond my expectations. I look forward to future purchases and service visits with them. my expectations. I look forward to future purchases and service visits with them. More
by Jeff.martin
Employees Worked With
September 16, 2022
Appt 1-2 wks out for maintance is not good. Luckly there was a cancelation! Luckly there was a cancelation! More
by treypapa88
Employees Worked With
September 16, 2022
I’ve been leasing Toyota cars for many years and had good experiences in the past, but the most recent transaction with Jim Ellis Toyota has been the best one so far. Neil Williams was a real pro in th good experiences in the past, but the most recent transaction with Jim Ellis Toyota has been the best one so far. Neil Williams was a real pro in the way he conducted the entire transaction. He helped me to get the best deal and made himself available anytime while I was waiting for the new car to arrive at the dealer lot. Neil is going far and beyond to help and please his customers. I suggest to be nominated “The Dealer of the Year”. Thank you for the great service! More
by lumydumitru
Employees Worked With
September 16, 2022
Service department gets right on your car problem, keeps you informed on repair and cost. No surprises at the end. They double check with a diagnostic total system review before any work is done so any rep you informed on repair and cost. No surprises at the end. They double check with a diagnostic total system review before any work is done so any repair is complete. Knowledgeable, professional and courteous staff in all departments. Having purchased an automobile from Jim Ellis in the past, the work ethic and honesty in sales and service has been outstanding for a decade. Will continue to have Jim Ellis as my car dealership. More
by cschamel0
Employees Worked With
September 15, 2022
Getting an service appointment was difficult but once you get there everything went well my service advisor Katie was awesome. get there everything went well my service advisor Katie was awesome. More
by LARRYPOTTER52
September 15, 2022
Very nice service will go back again. Also very knowledgeable about my car. Need oil change on my next appointment. Also very knowledgeable about my car. Need oil change on my next appointment. More
by BETTYBOO532002
Employees Worked With
