Jim Ellis Toyota of McDonough

I have always had my van fixed here and was satisfied. The last time I was disappointed because I thought they always inspected the automobile and washed it. I left needing windshield wipers front and bac The last time I was disappointed because I thought they always inspected the automobile and washed it. I left needing windshield wipers front and back and an uncleaned car. I’m thinking it’s lack of employees. I hope so. It’s nice to know the car was inspected thoroughly as it makes me feel safe. More

Good dealership, but some of the service advisors are lazy.I sat for 2 hours and my vehicle had been ready. lazy.I sat for 2 hours and my vehicle had been ready. More

Dylan is a very good help and David Washington is good service also.I had a great experience at Jim Ellis Toyota service also.I had a great experience at Jim Ellis Toyota More

The servers was very good I will keep coming back for more great opportunities 👍 🙌 👏 👌 is more great opportunities 👍 🙌 👏 👌 is More

Even though I bought my Camry here, I get the best customer service from the employees. They always make sure my needs are met and am happy with the work that’s done on it. We have become family. customer service from the employees. They always make sure my needs are met and am happy with the work that’s done on it. We have become family. More

Javon Harris was juat amazing! He made sure I was at ease with the whole process. Also he even drove the vehicle that I purchased to me! I will send all of my family and friends to He made sure I was at ease with the whole process. Also he even drove the vehicle that I purchased to me! I will send all of my family and friends too him! More

Excellent service. The service lady at the door was very nice. She greeted and asked “ what brought you in today”. She had a nice smile The service lady at the door was very nice. She greeted and asked “ what brought you in today”. She had a nice smile More

David Washington was an amazing salesman’s very attentive to my needs and put me in the car that I really wanted . Everyone needs a David on their team just not mine lol to my needs and put me in the car that I really wanted . Everyone needs a David on their team just not mine lol More

Toyota McDonough always has excellent customer service. They keep my car running smoothly. My only complaint is they require an appointment and are usually booked out weeks in advance. They keep my car running smoothly. My only complaint is they require an appointment and are usually booked out weeks in advance. More

Purchased tires for my Prius in 2021 because of the tire warranty. Service dept did not put me on their schedule twice even though I had sch two appointments. Gave my husband a last minute same day app for warranty. Service dept did not put me on their schedule twice even though I had sch two appointments. Gave my husband a last minute same day app for oil change and tire rotation, the low tire pressure light was on. Husband got half way home and saw the tire light still on, turned around went back.Victoria ended up telling him she looked at the tires and said they are fine ,that in order to do a diagnostic test it would cost $170 to find out if the sensor is defective. I bought tires from Jim Ellis again( second time) because of the lifetime warranty. Please help me understand how I can be confident that I’m not losing air in the tires what with the light on. I don’t even know if they tried to reset the sensor. I would like this matter revisited as it is not safe to travel on vacation with the tire sensor light on. Please contact me with a text to 678 8521698 as I am at work in healthcare and can not take calls. I can not possibly pay $170 for a diagnostic test that you may come back and say “0h it’s defective and will cost you this much”. Therefore I will never know about the reliability of my tires, is this what Jim Ellis Toyota is about? I look forward to hearing from you. Kathryn Lynn 678 8521698. A text please and I will contact you, More