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Jim Ellis Toyota of McDonough
McDonough, GA
8,857 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
We also have a state-of-the-art collision center. To learn more about our collision and repair services, please visit https://www.jimelliscollision.com/
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,857 reviews
Verified Customer
July 26, 2022
When I arrived Katie (real name is Kaitlyn she told me while helping me) helped me immediately and walked me through the whole process! She made the experience much easier and less stressful. while helping me) helped me immediately and walked me through the whole process! She made the experience much easier and less stressful. More
by Kaf022895
Employees Worked With
Katie (Kaitlyn)
July 25, 2022
Carlos Dias was absolutely professional and very helpful when it came down to helping my parents that didn’t really know much English. Thank you when it came down to helping my parents that didn’t really know much English. Thank you More
by Viktor770
Employees Worked With
July 25, 2022
I am very pleased with the service I received from everyone especially my salesman, Mr. Ahmad. The paperwork process and the delivery was wonderful. I am so pleased with my purchase. I will recommend everyone especially my salesman, Mr. Ahmad. The paperwork process and the delivery was wonderful. I am so pleased with my purchase. I will recommend all my friends and family to Jim Ellis. You’re the Best Stewart family More
by Olivia Stewart
July 23, 2022
Service wait here is poor even if you schedule it the wait is extremely long. wait is extremely long. More
by LATOSHIACLARK2
July 23, 2022
The work is always done well but the service could be better. Small things like responsive communication - returning texts/calls, saying hello when customers come in, faster check in process for appts, p better. Small things like responsive communication - returning texts/calls, saying hello when customers come in, faster check in process for appts, pulling the car up when leaving, would make the customer experience much better. More
by TANESIAVJ
July 23, 2022
I was not happy with the service I received from this dealership. I turned my car in with a full tank of gas and it was returned with 1/2 tank. Our tracking light indicating a problem. 2 days after we dealership. I turned my car in with a full tank of gas and it was returned with 1/2 tank. Our tracking light indicating a problem. 2 days after we picked our car up tracking Lights still comes on. The dealership kept our. Car for 2 weeks and every time I called the technician he kept giving me excuses as when the car would be ready. They charged us $1600 and have us the run around about picking up our car. I still have the same problems that I had with our vehicle. After they kept our car for 2 weeks over charged us, our tracking light continues to come on They have no integrity at this dealership and you cannot grow your business being dishonest. God sees and he will reward accordingly.I will never use this dealership again. More
by Cherrie Jordan
Employees Worked With
July 23, 2022
Reid was my service adviser…very knowledgeable and always helpful. I always try to schedule with him. helpful. I always try to schedule with him. More
by steveair1
Employees Worked With
