Jim Ellis Toyota of McDonough

Victoria was the best service rep. Courteous and very knowledgeable about what I needed for my car. Courteous and very knowledgeable about what I needed for my car. More

The wait for an oil change was 3 hours. My rim cap on the driver’s side was missing and I had to drive back the next day to talk to someone about it. We watched the camera and it was there My rim cap on the driver’s side was missing and I had to drive back the next day to talk to someone about it. We watched the camera and it was there before I got there and not there when I left. It’s been a week, said they were gonna fix and they haven’t. More

Great experience and confirms that Jim Ellis is the only dealership I will purchase from. dealership I will purchase from. More

Waited over 1-1/2 for service with an appointment. Then when my car was ready and in the garage ready to go i was told my car would be ready in 10 minutes when I clearly see that it was already parke Then when my car was ready and in the garage ready to go i was told my car would be ready in 10 minutes when I clearly see that it was already parked and ready to go. Then while I’m finally walking out to my car they began to move it out the garage into the rain to allow the other customers cars that was released after my car. I’m nearly having to chase down my freaking car. Unacceptable More

This was the best experience we have had at a dealership, great communication! Would definitely recommend! great communication! Would definitely recommend! More

Great I love this place. Excellent service. Always on time. Will forever take my car her. Excellent service. Always on time. Will forever take my car her. More

Kenny Breton was amazing in assisting me with my oil change. Great experience and will be back there!! change. Great experience and will be back there!! More

Initial call to make the oil change appointment took nine minutes. Operator appeared to be new and inexperienced. Service writer, Patricia Silverstein, thought my 2001 Avalon required synthetic motor oil. I minutes. Operator appeared to be new and inexperienced. Service writer, Patricia Silverstein, thought my 2001 Avalon required synthetic motor oil. I and the mechanic know that it doesn't. She stated that the service would take between one and a half to two hours. I told her that was unacceptable as I had a scheduled appointment for an oil change. The car came out unwashed. I asked Patricia if your policy had changed about washing vehicles that had been serviced. She replied, "Would you like it washed?" Since I had not been satisfied with her original time estimate, I didn't pursue the matter because my car was done in less than an hour. I did not receive any results from the "Toyota multipoint inspection". The delivery date on the invoice is incorrect. It should be 07April01 instead of 24Dec07. More

Wonderful. Great people. Great environment. Great coffee. Great staff. Great mechanics. Fast timing. Great service. Great people. Great environment. Great coffee. Great staff. Great mechanics. Fast timing. Great service. More

Staff was extremely friendly, helpful and the service was quick! Cecelia was fantastic and kept us informed during our entire visit. Jim Ellis Toyota is the place to take your car for service! quick! Cecelia was fantastic and kept us informed during our entire visit. Jim Ellis Toyota is the place to take your car for service! More