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Jim Ellis Toyota of McDonough
McDonough, GA
8,652 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,652 reviews
Verified Customer
April 26, 2022
Service was great! They took really good care of my vehicle and kept me updated with the services. They took really good care of my vehicle and kept me updated with the services. More
by alex.barth117
Employees Worked With
April 26, 2022
Great customer service! Leon & Lacy made the experience really easy and great. Everything was done electronically and was simple Leon & Lacy made the experience really easy and great. Everything was done electronically and was simple More
by wkwright89
April 25, 2022
Had brakes replaced and rotors turned. Dropped car off in the morning and picked up next morning. Drove it back to work and realized the brakes were still grinding. Had to take it back and Dropped car off in the morning and picked up next morning. Drove it back to work and realized the brakes were still grinding. Had to take it back and wait over 2 1/2 hours to get fixed. More
by Kellee0
Employees Worked With
April 25, 2022
I was extremely impressed with the timeliness of the service. The waiting area and bathroom was clean and neat. Everyone greeted you with a smile. service. The waiting area and bathroom was clean and neat. Everyone greeted you with a smile. More
by JLHILL0105
Employees Worked With
April 25, 2022
Always friendly and kind when I come in. I know some of the policy and procedures have changed in the service department but it was not clear when I pulled in for my appointment that I shou I know some of the policy and procedures have changed in the service department but it was not clear when I pulled in for my appointment that I should stay in my car to check in. Other than that it is always a good experience. More
by tjones0402
April 25, 2022
Neal Williams and Lacy went above and beyond our expirations with helping us with our new Tundra. We will be sure to tell everyone to come here and ask for them. expirations with helping us with our new Tundra. We will be sure to tell everyone to come here and ask for them. More
by Phillipwood2019
Employees Worked With
April 25, 2022
My advisor Cecilia Thompson was great , with my service need at the time. She kept professional and showed compassion at the time of reassuring me that my car diagnosed is not as serious as I thought. I re need at the time. She kept professional and showed compassion at the time of reassuring me that my car diagnosed is not as serious as I thought. I really appreciate her answering all my questions and what she didn’t know she found the answer for me! More
by Shamika38
Employees Worked With
Cecilia Thompson
