Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Toyota of McDonough
McDonough, GA
8,654 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,654 reviews
April 19, 2022
Made the whole buying experience very easy. My salesman Ahmad did an excellent job, very accessible and respondive. Well done ! My salesman Ahmad did an excellent job, very accessible and respondive. Well done ! More
by markhill6
Verified Customer
April 18, 2022
They are always courteous dyring my visits and the customer service is always top notch. customer service is always top notch. More
by meaganpearson75
April 18, 2022
Superior service fast and efficient! The team was friendly and served with a smile, I leave Jim Ellis Toyota knowing service was done correctly. The team was friendly and served with a smile, I leave Jim Ellis Toyota knowing service was done correctly. More
by WLG2
Employees Worked With
April 18, 2022
Excellent on-time service. Service advisor was able to get Toyota to pay 100% of my repair. Service advisor was able to get Toyota to pay 100% of my repair. More
by bpringle
Employees Worked With
April 18, 2022
Always very professional and friendly. I love getting my car serviced here. And I love the free coffee and snacks. I love getting my car serviced here. And I love the free coffee and snacks. More
by Tanyavernellsmith
April 18, 2022
Always great and fast service when I come here . The staffing and crew are great The staffing and crew are great More
by brianas.0930
April 18, 2022
excellent service, very helpful, waiting time is still a long time. Hopefully can improve especially when you already have an appointment. long time. Hopefully can improve especially when you already have an appointment. More
by Iwananwar
Employees Worked With
April 18, 2022
Very nice people and very clear with communication and looked out for my vehicle nicely looked out for my vehicle nicely More
by MANROSS1
April 18, 2022
Jim Ellis Toyota really took good care of me and my car! Oscar in the service dept. was so kind and reassuring. I knew from the start I was in good hands. Lisa at the coffee bar took care of me and was good Oscar in the service dept. was so kind and reassuring. I knew from the start I was in good hands. Lisa at the coffee bar took care of me and was good company. A very nice experience! More
by Karen1984
April 18, 2022
I can always trust and rely on the service I receive from the team at Jim Ellis of McDonough. I’ve only been a customer for less than a year, and my experience has been nothing but top notch. Cecilia Thompso the team at Jim Ellis of McDonough. I’ve only been a customer for less than a year, and my experience has been nothing but top notch. Cecilia Thompson is excellent. My car had an issue that required a tow. I immediately remembered that I had Ms. Cecilia’s number. Her approach and support to me was like calling a good friend. Her customer focus and service is amazing. Cecilia is professional, upfront and always kept my husband and I updated regarding my car’s progress. I’m grateful to have found such a trusted and reliable resource! Cecilia and Jim Ellis will always be my first call whenever my car needs attention. Thank you, Ms. Cecilia, and thank you Jim Ellis of McDonough. More
by E.Jones
Employees Worked With
Cecilia Thompson
