Jim Ellis Toyota of McDonough

Mr. Caswell did a awesome job with selling us a car.He was courteous and friendly. He made sure that we get the car we wanted. I got the right color. It was clean and ready to go. He even made sure that was courteous and friendly. He made sure that we get the car we wanted. I got the right color. It was clean and ready to go. He even made sure that we tested the car. Place the new plate on the car for us. More

I pulled up at 8:15 for my 8:30 appt- went inside & was told to wait by the car- I stood outside in the cold for over 15 mins before someone came out-the employees inside just watched, played on their phon told to wait by the car- I stood outside in the cold for over 15 mins before someone came out-the employees inside just watched, played on their phones or chatting with each other. Thank goodness for James- he was apologetic & very helpful (the team needs to take notes from him) More

They have great and fast service! Very dependable. Got me in and out in no time. Very dependable. Got me in and out in no time. More

Professional, courteous, knowledgeable and friendly. Explained what service would be done and even suggested I wait for oil change until a bit later as it was not necessary at that time. Wait time was Explained what service would be done and even suggested I wait for oil change until a bit later as it was not necessary at that time. Wait time was okay and I enjoyed a latte, water if I wanted and a snack if I wanted. More

Good customer service and personnel attention. It could be better with more snacks choices. Thank you It could be better with more snacks choices. Thank you More

My experience was as always great. I had a professional, courteous and considerate service with Mr. Reid Millikan. He explained what service that I would receive and answered any and I had a professional, courteous and considerate service with Mr. Reid Millikan. He explained what service that I would receive and answered any and all questions about my car. Thank you Reid for being an awesome individual, I was very pleased. Again, thank you. Ms. Adams More

This visit was a lot better than my previous visits, I didn't have an appt but ny vehicle was due for maintenance and they were able to take me on the spot, one hour wait for oil change and tire rotation didn't have an appt but ny vehicle was due for maintenance and they were able to take me on the spot, one hour wait for oil change and tire rotation More

Mr. Ali and Mallory were a big help in the car buying process. Mr. Ali was knowledgeable and answered any questions I had. process. Mr. Ali was knowledgeable and answered any questions I had. More

Thank you so much to Mallory Roberts for helping me purchase my brand new 2022 AVALON! I am so pleased with her and the dealership! I appreciate Jim Ellis and recommend everyone purchase from Mallory � purchase my brand new 2022 AVALON! I am so pleased with her and the dealership! I appreciate Jim Ellis and recommend everyone purchase from Mallory 😁 More

Made a 9 am appointment a week ahead of time to get my oil changed in 2020 Avalon I purchased at your dealership. My car was not even taken to the service area until 11:30. I finally left there after 12:0 oil changed in 2020 Avalon I purchased at your dealership. My car was not even taken to the service area until 11:30. I finally left there after 12:00. This is absolutely horrible customer service. If you require me to make an appointment for service I expect service to be done in a reasonable amount of time. 3.5 hours for a 30 minute oil change is not at all reasonable. Your service writer Oscar was efficient and friendly but otherwise the experience was very bad. More