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Jim Ellis Toyota of McDonough
McDonough, GA
8,649 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,649 reviews
August 06, 2021
If you are searching for a car, Jim Ellis is the dealership to contact. They provided excellent customer service, listed to what I wanted and delivered. dealership to contact. They provided excellent customer service, listed to what I wanted and delivered. More
by maewest_30204
Verified Customer
August 06, 2021
Leon provided excellent customer service from the moment he greeted us when we walked thru the door. He customized our experience to meet our needs. he greeted us when we walked thru the door. He customized our experience to meet our needs. More
by tmoreno98
Employees Worked With
August 05, 2021
Brian was super personable and friendly. He reached out and made sure the deal went like I hoped for. I was looking for a really hard to find model of Toyota Tacoma, and he made it happen. and made sure the deal went like I hoped for. I was looking for a really hard to find model of Toyota Tacoma, and he made it happen. More
by sestep1
Employees Worked With
August 05, 2021
Had to wait 2.5 hrs for car checkup to be done. Would have appreciated more communication from staff with myself and others waiting for their cars. have appreciated more communication from staff with myself and others waiting for their cars. More
by brunes12
August 05, 2021
Thank you to Ms Thompson! Her customer service and help was top rate! I've said what I want to say. 25 words, you are asking too much of my time was top rate! I've said what I want to say. 25 words, you are asking too much of my time More
by dwharper
August 05, 2021
They helped me into the car of my dreams. A 2018 Toyota RAV4. I'm extremely pleased with the service I received. Thanks guys. :-) Maybe on my next car, I will come to Jim Ellis. Susan Wright RAV4. I'm extremely pleased with the service I received. Thanks guys. :-) Maybe on my next car, I will come to Jim Ellis. Susan Wright More
by susanholt
August 05, 2021
We decided on vehicle on web site via VIN number. Once the decision was made the staff helped us with the purchase and sale of our vehicle in 3 hours time. the decision was made the staff helped us with the purchase and sale of our vehicle in 3 hours time. More
by don24kau
Employees Worked With
August 05, 2021
My service person Reid was very kind and helpful. He even stopped by a few times to update me on the progress of the service. This is a pleasant place to hang out. even stopped by a few times to update me on the progress of the service. This is a pleasant place to hang out. More
by Sharon Long
Employees Worked With
August 04, 2021
The service department is always great to work with. I can't say enough about Reid and his great attitude! We have had the pleasure of dealing with him on several occasions. This visit we had the pleasure can't say enough about Reid and his great attitude! We have had the pleasure of dealing with him on several occasions. This visit we had the pleasure of dealing with Raymond. Couldn't be more pleased with the service center, Reid or Raymond! More
by Lollar24
August 04, 2021
Kelly Thompson was very knowledgeable and courteous. He also showed professionalism and was interested in helping us find the perfect vehicle. We will definitely buy from this dealership again. also showed professionalism and was interested in helping us find the perfect vehicle. We will definitely buy from this dealership again. More
by wdavis1105
