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Jim Ellis Toyota of McDonough
McDonough, GA
8,642 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,642 reviews
July 30, 2021
Alex E Miller was very helpful, polite and communicated every detail to me in a timely manner. I am grateful that Alex followed up with me from a referral I submitted and look forward to continuing to do every detail to me in a timely manner. I am grateful that Alex followed up with me from a referral I submitted and look forward to continuing to do business with Alex and Lacy in the future. Thank you again for all you did for me and making this an easy transaction. More
by Alldat2430
Employees Worked With
July 30, 2021
I regret that they left Griffin years ago but I still make the 50min drive from my home because I am always treated well. Ahmed Ali and Mallory Roberts made this purchase particularly painless ( and fast make the 50min drive from my home because I am always treated well. Ahmed Ali and Mallory Roberts made this purchase particularly painless ( and fast). More
by Mangum_mike
July 29, 2021
great experience overall , our salesman was friendly and courteous. Thank you J. J. for helping us several times that we have been there asking questions. courteous. Thank you J. J. for helping us several times that we have been there asking questions. More
by baker3836
Verified CustomerJuly 29, 2021
Kalan was great while assisting with the shopping/buying process. Javon was so helpful & informative the day of purchase. Willie had my new ride looking and smelling GREAT! 10/10 would recommend this team t process. Javon was so helpful & informative the day of purchase. Willie had my new ride looking and smelling GREAT! 10/10 would recommend this team to anyone! Thanks guys! More
by SKEMARTIN
Employees Worked With
July 28, 2021
Great Customer Service. Ms Rose was patient, resourceful and reliable. And Mr Michael Green, was very helpful as well. Overall a great experience. I will recommend my family and friends to go to Jim Elli and reliable. And Mr Michael Green, was very helpful as well. Overall a great experience. I will recommend my family and friends to go to Jim Ellis Toyota of McDonough. Its worth it!!! More
by Annlee
July 28, 2021
Great experience overall, our salesman was very kind and understanding. He worked with us for a week leading up to our purchase and made sure we were satisfied the entire time. understanding. He worked with us for a week leading up to our purchase and made sure we were satisfied the entire time. More
by marlee stanley
July 28, 2021
Long wait with appointment is not good. 4 hrs wait.Poor Long wait with appointment is not good. 4 hrs wait. Poor communication after 2 hrs to tell you prices and everything. Yes, I recommend this place bec Long wait with appointment is not good. 4 hrs wait. Poor communication after 2 hrs to tell you prices and everything. Yes, I recommend this place because we have a car and we need a service. Not everyday is a good day. More
by Jennifesantosr25
Employees Worked With
July 28, 2021
Fast courteous service kept my appointment time and reviewed with me all future findings for next visit. Will definitely be back for all services here reviewed with me all future findings for next visit. Will definitely be back for all services here More
by SHIPES1954
July 28, 2021
My complaint is with estimates and billing. When I received my bill it was $1500 over the original estimate. When I went to review estimate with service manager the link had timed out and we could n received my bill it was $1500 over the original estimate. When I went to review estimate with service manager the link had timed out and we could no longer view. He said he would get with his IT department because he has no way to review original estimate either and get back with me. Its been over a week and I have heard nothing. How can I no longer view the original estimate? More
by tim.fulton
