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Jim Ellis Toyota of McDonough

McDonough, GA

4.8
8,640 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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144 Hwy 81 West

McDonough, GA

30253

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Showing 8,640 reviews

July 27, 2021

Leon Poole your customer service was excellent. You made purchasing a car for my daughter so easy. Thank you so much for everything and definitely the royal carpet treatment when we came back to pick up he More

by gmcdaniel03
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Gmcdaniel03! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

July 26, 2021

Outstanding, by far best dealership I’ve been to. Every time I’ve come here for service or new cars sales and service team have been so helpful More

by 13212312313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Peacock
Aug 14, 2021 -

Jim Ellis Toyota of McDonough responded

13212312313, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for the positive feedback, and we hope that you have a great day!

July 26, 2021

Quality merchandise and service. I have been a customer for the last 6 years since moving to McDonough and I will be keeping my business here and when I buy my next vehicle, no time soon since I have a new More

by melton30253
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I worked with Adam, I don't see him on the list, but I would love to work with him again. But I will work with any of the representatives because I have gotten quality service from all the reps I have worked with so far.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Melton30253! Thanks again for the positive feedback, and we hope that you have a great day!

July 26, 2021

Wait was a little long till Cecilia reached my 4 runner but she was efficient and finished the service right in time. Very pleasant lady More

by bpsbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia
Aug 14, 2021 -

Jim Ellis Toyota of McDonough responded

Bpsbb, your positive review means a lot to us and we’re happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!

July 26, 2021

Ms. Cecilia was very helpful, she provided me with information that I needed to know and explained to me about the service. Also give me details and she let me know any concerns on my maintenance. M More

by B. Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Thompson
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, B. Adams! Thank you so much for choosing Jim Ellis Toyota of McDonough as your first choice for service!

July 24, 2021

Outstanding, by far best dealership I’ve been to. Every time I’ve come here for service or new cars sales and service team have been so helpful More

by Savannah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leon Poole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will
July 24, 2021

Kevin Drury was an amazing salesman. When I came to look at cars , I already knew that I was interested in a Toyota RAV4. However, Kevin immediately saw me and was ready and willing to help me. The first da More

by jodutola
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Drury
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Jodutola, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Toyota of McDonough, we value our customers and we look forward to seeing you on your next visit. Take care!

July 24, 2021

Thanks again for the great service and help. Special thanks to Mr. Malcolm and his buddies. Toyotas are the best card in the road. Thanks More

by Cwash54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Cwash54, your positive review means a lot to us and we’re happy we could help you! If you have any further questions, please give us a call. We're always happy to help!

July 23, 2021

Excellent customer service. Enjoyed talking with Malcom and the sales process. Car is what I wanted and the process was made simple and streamlined. Overall solid experience. More

by mosbor12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malcolm Redd
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

That's great to hear, Mosbor12! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for the positive feedback, and we hope that you have a great day!

July 22, 2021

Ja’von helped me trade in my Kia for a 2021 Toyota RAV4. He made the process easy and was very helpful with all my questions. More

by nicolelc072485
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ja'Von Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Jim Ellis Toyota of McDonough responded

Your comments keep us motivated and working hard for all our guests, Nicolelc072485! We are always more than happy to assist you if anything else comes up. Take care!

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