Jim Ellis Toyota of McDonough

Long wait with appointment is not good. 4 hrs wait.Poor Long wait with appointment is not good. 4 hrs wait. Poor communication after 2 hrs to tell you prices and everything. Yes, I recommend this place bec Long wait with appointment is not good. 4 hrs wait. Poor communication after 2 hrs to tell you prices and everything. Yes, I recommend this place because we have a car and we need a service. Not everyday is a good day. More

Fast courteous service kept my appointment time and reviewed with me all future findings for next visit. Will definitely be back for all services here reviewed with me all future findings for next visit. Will definitely be back for all services here More

My complaint is with estimates and billing. When I received my bill it was $1500 over the original estimate. When I went to review estimate with service manager the link had timed out and we could n received my bill it was $1500 over the original estimate. When I went to review estimate with service manager the link had timed out and we could no longer view. He said he would get with his IT department because he has no way to review original estimate either and get back with me. Its been over a week and I have heard nothing. How can I no longer view the original estimate? More

Great Customer Service. Ms Rose was patient, resourceful and reliable. And Mr Michael Green, was very helpful as well. Overall a great experience. I will recommend my family and friends to go to Jim Elli and reliable. And Mr Michael Green, was very helpful as well. Overall a great experience. I will recommend my family and friends to go to Jim Ellis Toyota of McDonough. Its worth it!!! More

I've never had a good experience with purchasing a car with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight a with this dealership and at this point, I probably wont give them my business again. The communication is horrible. No one can ever give a straight answer. People repeatedly make false guarantees. It's like they treat you well to seal the deal and then treat you poorly afterwards. I was initially told that my new car would be delivered within 2 weeks. Then I was told that it would only be a few days. I was given a loaner vehicle. After 4 days the passenger floorboard of the loaner began to flood with water, so I returned the loaner on 7/17/21. At that point I was told that my car would be delivered on 7/19 and I would have it on 7/20 after the tint was applied. When I did not receive a phone call, I reached out to my sales person on 7/21. During our conversation he said repeatedly that he wanted to make sure I got my car, because he doesn't get paid until the deal is finished. Unprofessional. We're not friends. That's not my issue and not something that I care to hear about when you're supposed to be helping me to resolve my issue. At the end of that conversation, I was told that my car was set to be delivered on 7/21 and it would be ready by 7/22. Again, I didn't received a phone call or update. On 7/23 I reached back out to my sales person. He failed to answer my call or respond to my text message. I didn't hear from him at all, so I contacted a manager. The manager advised that my car was dispatched on 7/21, not delivered, so it wouldn't be delivered until 7/24. I finally got my car on 7/26/21. Several times that day, the sales person pressed me to give him a good review, emphasizing how the reviews impacted his pay. At 7:23PM on 7/26/21, I received a phone call from my sales person asking me to go in and give him a good review because someone had accidently given him a poor review. He told me that he was calling all of his customers to make sure they gave him a good review to offset that bad review. That was completely unprofessional and made me feel uncomfortable. Our deal was done. There was no need to call me again about the review, especially after general business hours. More

Leon Poole your customer service was excellent. You made purchasing a car for my daughter so easy. Thank you so much for everything and definitely the royal carpet treatment when we came back to pick up he purchasing a car for my daughter so easy. Thank you so much for everything and definitely the royal carpet treatment when we came back to pick up her car!!! More

I would recommend service with Jim Ellis Toyota good customer service. and they will walk you through what service you got done. and answer question you may have. customer service. and they will walk you through what service you got done. and answer question you may have. More

Outstanding, by far best dealership I’ve been to. Every time I’ve come here for service or new cars sales and service team have been so helpful time I’ve come here for service or new cars sales and service team have been so helpful More

Quality merchandise and service. I have been a customer for the last 6 years since moving to McDonough and I will be keeping my business here and when I buy my next vehicle, no time soon since I have a new for the last 6 years since moving to McDonough and I will be keeping my business here and when I buy my next vehicle, no time soon since I have a new vehicle, but when I do buy again, I will be buying from them. I will also recommend them to my friends, family, and coworkers. More

Wait was a little long till Cecilia reached my 4 runner but she was efficient and finished the service right in time. Very pleasant lady but she was efficient and finished the service right in time. Very pleasant lady More