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Jim Ellis Toyota of McDonough
McDonough, GA
8,629 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,629 reviews
July 10, 2021
They are Always professional and polite. I would not take my beloved FJ Cruiser any where else. My next car will definitely come from this dealership. my beloved FJ Cruiser any where else. My next car will definitely come from this dealership. More
by Eric.cornell93
Verified CustomerEmployees Worked With
July 10, 2021
Dealership is typically great with service but missed the mark on my most recent visit. I had an appointment but I had to wait for over 2 hours to get a tire replaced. mark on my most recent visit. I had an appointment but I had to wait for over 2 hours to get a tire replaced. More
by Annoyed1234
Employees Worked With
James Gullo
July 10, 2021
Alex E Miller was awesome and very helpful. He made sure that I understood the process of getting my first car. This experience was enjoyable! that I understood the process of getting my first car. This experience was enjoyable! More
by ajlane745
Employees Worked With
July 10, 2021
Kelly Thompson was very professional and knowledgeable about the Highlander we were interested in. He was patient and answered all our questions and our concerns. about the Highlander we were interested in. He was patient and answered all our questions and our concerns. More
by rrhoward
Employees Worked With
Kelly Thompson
July 09, 2021
Prompt with reservations. Did a great job on my tinting windows. Excellent company to work with. This will be my Toyota dealership from now on. windows. Excellent company to work with. This will be my Toyota dealership from now on. More
by meosic2
July 09, 2021
Leon, Lacy and Michael were very professional, friendly, courteous, and knowledgeable in assisting me purchasing my car. Thanks so much for your patients Leon you were great!! courteous, and knowledgeable in assisting me purchasing my car. Thanks so much for your patients Leon you were great!! More
by Richard Bohannon
July 09, 2021
Donald was very helpful with the process from start to finish. His was able to guide us through the sale of our new truck each step of the way. He was very professional and patient as we navigated the finish. His was able to guide us through the sale of our new truck each step of the way. He was very professional and patient as we navigated the purchase. Will definitely recommend our friends and family. More
by engin89
Employees Worked With
Donald Smith
July 09, 2021
Service writer was excellent! The wait was a bit much though. Everyone was friendly a s helpful. The bathrooms needed cleaning because the floors were nasty. though. Everyone was friendly a s helpful. The bathrooms needed cleaning because the floors were nasty. More
by ruthpatten
Employees Worked With
Noah Peacock
July 09, 2021
When Jim Ellis gained ownership of this dealership it drastically changed for the better. In and out service, salespeople are no longer in the brink of harassment. I was not coming back for purchases unt drastically changed for the better. In and out service, salespeople are no longer in the brink of harassment. I was not coming back for purchases until they as a group completely changed my mind. More
by tlee2336
Employees Worked With
July 08, 2021
It’s wonderful to have a dealership with upbeat employees! Humor goes a long way! Cecilia Thompson was a delight! Thanks for the lifetime oil change at no charge! Toyota rules! employees! Humor goes a long way! Cecilia Thompson was a delight! Thanks for the lifetime oil change at no charge! Toyota rules! More
by koskop
Employees Worked With
Cecilia Thompson
