Jim Ellis Toyota of McDonough

Pros: decent customer service, fairly easy to make an appointment with location Cons: arbitrary charges that are without any clear explanation added to your invoice. Beware. appointment with location Cons: arbitrary charges that are without any clear explanation added to your invoice. Beware. More

Had to remind of oil change, had car washed it was put directly in sun thousands of water spots, went to finalize paperwork and service dept didn’t know anything about my service but after 15 minutes or s directly in sun thousands of water spots, went to finalize paperwork and service dept didn’t know anything about my service but after 15 minutes or so realized who service person was. could be more welcoming. Hugh difference when I purchased vehicle. More

Always great service from the dealership. Reid does an outstanding job as I am sure all the service advisors do. outstanding job as I am sure all the service advisors do. More

Alex E Miller literally loves him would give him a million stars he was so helpful throughout the entire process we loves him so much! Yay! million stars he was so helpful throughout the entire process we loves him so much! Yay! More

I like that they aren't as pushy as they were a few years ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received my bill the coupon was not included. I had to wait while they refigured the bill. One customer service rep checked me in but another one checked me out and did not relay the coupon to the person taking over my account. The bill was still higher than it should have been by a few dollars but I decided to just pay it and get out of there. Had to go find an employee to move a car so I could get out because they had blocked me. But all in all, they are so much better than they used to be. More

Unbelievable customer service provided by Brain and Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will ref Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will refer you all to my friends and family. Thank you for everything!!!! More

I like the dealership and I like the service but I just wish that they were a little bit quicker. The wait is at least two hours. at least. wish that they were a little bit quicker. The wait is at least two hours. at least. More

Reid, Always provides Excellent Service to me on All of my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Se my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Service Manager ASAP. Thank You Reid. More

Brian was very helpful and knowledgeable about my new RAV4 RAV4 More

I love the environment they are so friendly!! They are patient and very nice! I love the fact that I wasn’t rushed into buying a car. patient and very nice! I love the fact that I wasn’t rushed into buying a car. More