Jim Ellis Toyota of McDonough

Worst service center of any dealership!! I had an 11am appointment for an oil change, tire rotation and a fuel pump recall. I left my car and went back to work so I wouldn’t have to sit and wait. I text t appointment for an oil change, tire rotation and a fuel pump recall. I left my car and went back to work so I wouldn’t have to sit and wait. I text the service advisor to see if my car was ready at 3:30. Received a text back letting me know they were working on my car. What did they do for 4 hours while my car was there?? Apparently nothing!! I arrived at the dealership at 4pm! I was told my car was still not ready due to being short handed and the advisory walked away from me! I then sat in the waiting area until 5pm!!!! No one ever came to me to give me an update on my car! I finally see my car pull up after being serviced! I waited to see if someone would come get me to let me know my car was ready, it didn’t happen!! When I go to the front to get my car the service advisors were rude to me like I was in there way and my advisor was no where to be found. When she finally came back to her desk she acted annoyed with me and never apologized for my wait!! Only while I was walking to get in my car and speaking out loud how I would never come back here did another advisor ask what happened!! I explained the day and again was told about them being under staffed. She did give me a complimentary oil change in my next visit! Really??? Why would I ever go back here??? More

Mallory was very proficient, stayed in communication with me with updates, and made trading in my car a smooth process. Would recommend her service for anyone! me with updates, and made trading in my car a smooth process. Would recommend her service for anyone! More

Alex Miller met us at the door and the rest as they was history. He inquired about our needs and desires for a new vehicle. Led us to the perfect car and we were able to complete the transaction in short history. He inquired about our needs and desires for a new vehicle. Led us to the perfect car and we were able to complete the transaction in short order. Was a great experience and would highly recommend. More

The wait time for a service advisor to check you in for any type of Service any type of Service More

Brian was very helpful…didnt think I was going to get the car but he worked it out for me! Thanks Brian! - Chris James car but he worked it out for me! Thanks Brian! - Chris James More

Timely and great customer service! Always courteous and the mechanics have taken good care of us the mechanics have taken good care of us More

Horrible service. Did not complete the job. We to another dealer and got the work completed. Don't think I will be returning to their service department. Refund me my xxxx money. I will be calling corporate dealer and got the work completed. Don't think I will be returning to their service department. Refund me my xxxx money. I will be calling corporate again. More

Awesome customers kept me informed via telephone calls. Personality was awesome booked me Lift ride she communicated will with Parts to ensure easy transition for billing. Personality was awesome booked me Lift ride she communicated will with Parts to ensure easy transition for billing. More

Raymond P. did a great job keeping me informed. He is good. good. More

Victoria was awesome, thank for taking care of my car More