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Jim Ellis Toyota of McDonough
McDonough, GA
8,676 Reviews
Jim Ellis Toyota of McDonough, acquired by the Jim Ellis Automotive Group in 2019, is a full-service dealership offering new and certified pre-owned Toyota vehicles. Each new Toyota purchase includes a lifetime of benefits tailored to enhance the ownership experience. The dealership has earned accolades such as the 2025 Cars.com Consumer Satisfaction Award and the 2024 Reputation.com 800 Award, reflecting its commitment to excellent customer satisfaction. Jim Ellis Automotive Group is a family-owned and operated business made up of 21 dealerships, 17 brands, a collision center and a stand-alone service center. Visit Jim Ellis Toyota of McDonough at 144 Highway 81 W, McDonough, GA 30253 or online at JimEllisToyotaofMcDonough.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
By Type
Showing 8,676 reviews
June 30, 2021
Always great service from the dealership. Reid does an outstanding job as I am sure all the service advisors do. outstanding job as I am sure all the service advisors do. More
by BILL.HAYES
Verified CustomerEmployees Worked With
June 30, 2021
Alex E Miller literally loves him would give him a million stars he was so helpful throughout the entire process we loves him so much! Yay! million stars he was so helpful throughout the entire process we loves him so much! Yay! More
by Haywood_mv
Employees Worked With
June 30, 2021
I like that they aren't as pushy as they were a few years ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received ago. Now they only really do what you tell them to do. I had a coupon and the person checking me in told me to hang onto it. Then when I received my bill the coupon was not included. I had to wait while they refigured the bill. One customer service rep checked me in but another one checked me out and did not relay the coupon to the person taking over my account. The bill was still higher than it should have been by a few dollars but I decided to just pay it and get out of there. Had to go find an employee to move a car so I could get out because they had blocked me. But all in all, they are so much better than they used to be. More
by SIS2
Employees Worked With
June 30, 2021
Unbelievable customer service provided by Brain and Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will ref Micheal. They stuck to their word and was able to get me in my very first vehicle. I cannot thank you enough for my 2021 Toyota Camry XSE. I will refer you all to my friends and family. Thank you for everything!!!! More
by Jalen
June 30, 2021
I like the dealership and I like the service but I just wish that they were a little bit quicker. The wait is at least two hours. at least. wish that they were a little bit quicker. The wait is at least two hours. at least. More
by Senitrasyas
June 29, 2021
Reid, Always provides Excellent Service to me on All of my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Se my Toyota Vehicles, Outstanding Service Rep, Very Very Knowledgeable on All Toyota Products hands down, Recommend he be promoted to a Senior Level Service Manager ASAP. Thank You Reid. More
by Cribbrobert17
Employees Worked With
June 29, 2021
Brian was very helpful and knowledgeable about my new RAV4 RAV4 More
by Katieshultes
Employees Worked With
June 29, 2021
I love the environment they are so friendly!! They are patient and very nice! I love the fact that I wasn’t rushed into buying a car. patient and very nice! I love the fact that I wasn’t rushed into buying a car. More
by ross.tanisha79
June 29, 2021
Mallory has continually provided exceptional customer service each time I have called or visited. She goes above and beyond and always provides service with a smile. service each time I have called or visited. She goes above and beyond and always provides service with a smile. More
by Sunshinecollier02
Employees Worked With
June 28, 2021
Alex E Miller was amazing. He was the ultimate gentleman and did not press us to buy! It was very organic and very smooth working with him! Thanks bud. and did not press us to buy! It was very organic and very smooth working with him! Thanks bud. More
by Ace
Employees Worked With
